You may have tried to change the paper release lever position while paper was still in the printer. Return the paper release lever to the original position and eject the paper. Then change
the lever position.
Check that the printer cover is closed properly.
Solution,
take out the tray
if you look on the bottom of the machine there is a metal plate.
in the middle of the plate there is a bump
turn the tray upside down and look at the bottom, there is a small hole with a plastic lever. it is probably broken.
when the tray is slid into position the lever hits the bump and releases the lifting mechanism.
replace that part or the tray. I can get you a new tray e-mail me at
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