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it may be due to network lock,the provider does not lock your service completely you check it , you can unlock it using codes http://www.onlinegsmunlock.com/nokia-x6/rs7wp9/
What is the operating frequency of your mum's phone? Is it a dual band or a tri-band? Maybe the operating frequency of her (Australian) phone is not the one existing in Paris. Check the manual's specs vs. the carrier service's operating frequency.
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