Evolis Primacy printer the top light keeps flashing. If you take the cards out of the printer the light quits flashing
If you're referring to the light just below the power-button light, and it is flashing, that usually indicates the printer is unable to feed a card. But you later indicate that it did feed the card, as it was pulled through and ejected after restarting the printer. Some other things that can be occurring:
1. The Primacy has a low-card indicator/sensor where that light will flash if you have fewer than about 20-25 cards loaded. Fill the hopper and see if the behavior changes.
2. The card not printing/rejecting may be a symptom of your having the driver set for a different ribbon than you have loaded in the printer. Evolis puts the part-numbers on the side of their ribbon cartridges, so make sure you've selected the right one in the driver.
3. You may be out of ribbon. Each ribbon cartridge has a fixed number of prints that it will do. This is electronically controlled and limited through the use of an RFID tag embedded in the ribbon cartridge. For example, a R5F008AAA ribbon is limited to 300 prints. So, while there may be ribbon remaining on the spool, if the ribbon has done 300 prints, it won't allow you to print more and will also act as you describe.
4. There are a number of other potential causes and fixes beyond these most common ones - driver settings, firmware updates, calibration routines, etc. - should the above not resolve the issue.
And, if I can get on my soapbox for a moment, you really should establish a good working relationship with an Evolis authorized dealer (like us). These plastic card printers really exist in a technology niche and, as you are seeing, require some specialized knowledge and expertise. Most authorized dealers will provide at least a basic level of support and service via phone for free to their REGULAR CUSTOMERS. That means that if you buy your printer and supplies from them, they're happy to help you out when the need arises.
However, if you want to be a do-it-yourself guy, searching the web for the rock-bottom lowest price on your printer and supplies, well ... you get what you pay for.
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