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sometimes if you dont put the right code in all the functions wont work.factory radios nowadays go thru the ecm (electronic control module) of the veichle.meaning if your radio was stolen and put into another vehichle it would be locked,and a code needs to be put in.unplug the battery and radio and go to this site to find your code.http://gsmhosting.com/vbb/showthread.php?t=350260
The control module is behind the dash to the left of the radio. Remove the two screws underneath the radio, this will allow the dash panel to snap out. You can now see the module. Open the rear hatch, look to the left panel under side window, you will find the module behind it.