SOURCE: RESEAT FUSER
Hi G,
99% of the time the error is the fuser. Either it is damaged, or just not locked in place, and with power off, reseating it will fix the error. Since you just replaced the fuser, I guess the question is did you do it because it was also giving this error, or because it reached EOL ( end of life ).
If it was for EOL message, I would try reinstalling it. If the "reseat fuser" error goes away, but comes back with the new fuser again, then the new fuser you purchased is defective and should be returned or exchanged.
See the information below to correctly troubleshoot your issue.
The following steps are the troubleshooting steps that should be followed for error code 010 397.
First, the definition of the failure is <IOT Fuser Failure>, and means a Fuser Error is detected.
1) With power off, reseat the fuser by physically removing it from the printer, then reinstalling it and locking it in place. Turn the power back on. ( if the error is still present, proceed to step 2 ).
2) If reseating the fuser did not resolve the problem, Replace the fuser with a known good fuser.
( if problem is not resolved, proceed to step 3)
3) Replace the LVPS ( low voltage power supply ). ( if problem not resolved, proceed to step 4 ).
4) Replace the PWBA MCU ( printed wiring board assembly - machine control unit ).
END of troubleshooting.........
In most cases, the fuser itself is the problem. If you tried to reseat or replace the fuser while power was still on, the LVPS could have been damaged just as if there were an electrical storm.
Hopefully this helped.
SOURCE: ERROR CODE 010-387 RESEAT FUSER
I had the same exact issue with my 5110cn printer. It turned out that the 5100 fuser is wrong for this printer and will not work. The 5110 has a circuit board on the inside and the 5100 fuser does not. Dell item number KX491 with a BCN # of 652423 works perfectly.
Hope this helps!
SOURCE: My Dell 3110 Colour Laser
There's not much on the web about this error message, but it does say to reseat the fuser. I found a writeup (with a picture) on how to do this.
http://en.community.dell.com/support-forums/peripherals/f/3528/p/19309114/19606748.aspx
Make sure that your printer is unplugged while you do this, also be aware that the fuser gets quite hot while it's printing and stays hot for a few minutes afterwards. Don't burn yourself! While the fuser is out you may want to blow out the dust from the printer with a can of compressed air.
If reseating the fuser doesn't get rid of the error message call Dell technical support at 1-877-293-1197.
Hope this helps
Please rate this solution, thanks!
Remove and reseat the fuser. Power On Reset the printer.
Check the camshaft follower on the left side. If the
error message persists:
Check the input voltage switch on the back of
the low voltage power supply (LVPS).
Is the voltage level (115/230) properly set?
Go to step 2. Set the switch for the proper
country voltage.
2 Turn the printer off, and remove the rear cover.
Check the connector JFUSER1 for proper
connection to the system card, the cable for
pinch points, and the cable or connector for
any other damage.
Is the cable damaged?
Replace the fuser cable.
3 Remove the fuser. Check the AC and DC
autoconnects on both the fuser and the printer
for damage.
Are the connectors damaged?
Replaced the cable.
I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309
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