Brand new but has never made ice. It was installed by the builder a couple of years ago. The waterline is hook up. Do we need to do something to it? "turn on" a switch or something?
Make sure water line valve is turned on where it taps in to water line,and that ice shut off is down not up, check to see if water is in ice tray or if it is dry if no water or ice is present then water is not getting to it if water tap valve is open then water valve in ice maker is off or ice shut off arm is up instead of down. Try pouring warm water in ice tray see if that will get it started.
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