Most rechargeable devices the charging lights eventually turn green, our DC16 never has, 2 green and one red is the norm day after day without use. I also thought the battery life was a bit short, I timed it at 6 minutes, now I find it is supposed to be about 10 minutes. Considering the cost of a new battery I'm leary to replace it since this has been the modus operandi since day one. Any other suggestions?
You can see the manual for the DC16 here: (
https://www.dyson.co.uk/medialibrary/Files/Dyson/Support/downloads/UK/floorcare/Manuals/dc16_uk_manual_cb_120710%20pdf.pdf )
Following the troubleshooting manual on page 6, fully charging the battery takes about 3 hours, for a run time of 6 minutes, so I'm not sure where 10 minutes comes from. The battery ships partially charged and was supposed to have been charged 3+ hours before a first use to get a full cleaning span.
It's also noted that you can get red lights if the temperature is out of an optimal range, and if the filter is not seated properly, so these would be things to check as well.
On the general checking list - look at the contacts for the battery and for the charger, make sure nothing is bent or corroded. Corrosion can be generally treated with use of some fine sandpaper or steel wool - be sure to blow the area clear of any steel wool fibers if you go that route. A better electrical contact sometimes will allow charging to get above a threshold voltage that will let the 'I'm charged' light turn green.
Good Luck! :-)
SOURCE: I have the same problem as steve967 The dyson
Dear Michael_Stad,
I am going to sound like a broken record but here is my same answer to another person with the same problem.
I have I had the same problem with my Dyson DC16, where it only runs for a few
seconds at a time with each trigger pull. My husband called Dyson
(Canada) and without hassle they shipped us a replacement part which I
just received this morning. The replacement part sent to us is: DC16
Main Body with Rating Plate. It is also under warranty for 1 year. The
great customer service makes up for the flaw in the machine. Also,
Dyson is aware of the problem. Hope this helps.
Official advice and support for Dyson technology
SOURCE: Handheld Dyson DC16 red charging
Hi there,
Sorry to hear you're having difficulties with your DC16. It's probably best if you get in touch with us directly so one of our experts can run through some troubleshooting checks over the phone with you, and provide further assistance. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We look forward to hearing from you.
Kind regards,
Jack
Dyson Customer Service
Official advice and support for Dyson technology
SOURCE: dyson dc16 battery not hold full charge, all three
Hi there,
If you're concerned that your DC16's battery doesn't seem to be working correctly, please get in touch with us directly. One of our experts will be happy to run some troubleshooting over the phone with you to determine whether the battery needs replacement.
You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.
Kind regards,
Jack
Dyson Online Customer Support
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