Question about Disney Princess TV/DVD Combo

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My daughter has the Disney 13" tv. It's been working fine then all of a sudden it won't play the DVD anymore. It's stuck on the blue 'Disney' screen. Can you help figure out the problem??

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  • 239 Answers

Usually kids tv's in bedrooms collect more dust than downstairs.
The laser probably needs cleaning with a special disc or stripping down and doing properly

Posted on Aug 07, 2014

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4 Suggested Answers

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6ya staff

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SOURCE:

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Posted on Jan 02, 2017

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Anonymous

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SOURCE: disney dvd problem

You should just return it to the store and ask for a new one.  If they won't bring it back you could always bring it to sears and say it was a gift and you would just like to exchange it for another one.  I know that sears has a satisfaction guarantee so they should let you bring it back with no problem, even without a receipt.  

Posted on Oct 21, 2008

Anonymous

  • 563 Answers

SOURCE: Disney 13" TV/DVD reads because of Regional settings

I have over 10 years experience in electronic tech support.

I know this isn't what you want to hear, but the problem you've described can't be fixed with troubleshooting. Your TV will have to be replaced. There is a part that has developed a defect and needs to be replaced. If you're still in warranty, the TV will be replaced at no charge to you. The warranty would likely be at least 90 days from the date of purchase from the manufacturer. If you purchased an extended service plan they will replace the TV at no charge as well.

If the TV is no longer in warranty, you will not be able to get it repaired because the parts are no longer available. The company that was manufacturing Disney TVs and DVD players went out of business nearly two years ago.

I hope I've provided you useful assistance and that this information allows you to make an informed decision as to how to proceed from here. Please be sure to vote on my response. I hope I've earned a good rating from you today.

Please let me know if I can be of further assistance.

Posted on Jul 04, 2009

Anonymous

  • 1 Answer

SOURCE: DVD tray will not open

I have the same issue. sometimes it opens sometimes it doesnt. I use a screw driver and pry it open as i hit the eject button. this worked for a while. But it stopped comming out even with a screw driver. I poped the pink front pannel to the dvd tray off and can access the gears that make the tray come out. you just have to use your fingure to get it started and then you can pull it out. This is not a good way to fix the problem and i will be buying a new stand alone tv and dvd player for her this x-mas. Cheap products = crappy products. It worked fine for about a year or so.

Posted on Aug 08, 2009

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