[email protected] apple I pad cannot receive or send mail

If you normally use an email program like Outlook or Mac Mail, try logging in to your webmail. If you can see your webmail OK, then it's likely to be a problem with the way your email program is set up.
http://bt.custhelp.com/app/answers/detail/a_id/49512/c/7339/session/L2F2LzEvdGltZS8xNDc4MjExMzgzL3NpZC96SVllVUwybg%3D%3D
may need to reset password if you can't get into web mail
if you can check the authenication method you selected in the email program

from

http://bt.custhelp.com/app/answers/detail/a_id/9962/c/7339

IMAP incoming server option

Incoming Mail Server: mail.btinternet.com
Port: 993 (this should be automatically populated if you tick the SSL Encryption)
SSL Encryption: Enabled (but not STARTTLS)
Username: your email address including the @btinternet or @btopenworld.com part
Password: your btinternet password
Root folder/path:

POP3 incoming server option

Server: mail.btinternet.com
Port: 995 (this should be automatically populated when you tick SSL Encryption)
SSL Encryption: Enabled (but not STARTTLS)
Username: your email address including the @btinternet or @btopenworld.com part
Password: your btinternet password
POP from folder: By default, POP will pull emails from your Inbox

SMTP outgoing server

Outgoing Mail Server: mail.btinternet.com
Port: 465 (this may not be automatically populated on selection of SSL, so you'll need to check this)
SSL Encryption: Enabled (but not STARTTLS)
Authentication: PLAIN
Username: your email address including the @btinternet or @btopenworld.com part
Password: your btinternet password

This indicates either an incorrect password or server settings. Make sure your account is setup as follows:

IMAP
Incoming Mail Server: mail.btinternet.com
Port: 993 (this should be automatically populated if you tick the SSL Encryption)
SSL Encryption: Enabled (but not STARTTLS)
Username: your email address including the @btinternet or @btopenworld.com part
Password: your btinternet password
Root folder/path:
Folder separator: . (full stop)
Please do NOT enable "secure password authentication" (SPA). It's not needed when you use SSL encryption and won't work.
If your IMAP client supports it, we recommend you also set up the following folders:
Trash
Sent Items
Drafts
POP3
Server: mail.btinternet.com
Port: 995 (this should be automatically populated if you tick SSL Encryption)
SSL Encryption: Enabled (but not STARTTLS)
Username: your email address including the @btinternet or @btopenworld.com part
Password: your btinternet password
POP from folder: By default, POP will pull emails from your Inbox
SMTP
Outgoing Mail Server: mail.btinternet.com
Port: 465 (this may not be automatically populated on selection of SSL, so you'll need to check this)
SSL Encryption: Enabled (but not STARTTLS)
Authentication: PLAIN
Username: your email address including the @btinternet or @btopenworld.com part
Password: your btinternet password
Online Virus Removal 39 99 Online Virus Removal and Online PC Help

To be able to send mails, you have to be logged in to the account. Only then you can send the mail. But when btinternet.com, is a POP3 and STMP server provider, it could be you deleted the settings for the POP server or they are changed one way or another. Please check or fill in both server settings in your browser(s) see if they are correct, or renew them.

Maybe you need to check the settings of your account.
Your provider should be able details like outgoing server and (under advanced settings) if you need a password to send mail and if or not you should use SSL.

It sounds like your SMTP is incorrectly set up. You should speak to your Internet Service Provider to get the correct settings.

This works for outlook 2013 but not sure if its the same for outlook.com....Go into the account settings and click on 'more settings' go to the 'Outgoing Server' tab and make sure 'My outgoing server requires authentication' is ticked. Hope this helps.

I do not like Outlook, it is not good, I choose to use IncrediMail, I think it is good, you can try this, reset the details, and it will not appear that problem. You can get it here:
http://softsbay.com/download/IncrediMail-3418.html

you cannot send but you can receive? this is a settings matter.

Start the mail program, outlook express for example, click on tools, accounts, hightlight the mail account and select properties tab, select the servers tab an put a tick in the box that says "my server requires authentication" click apply and job done.
[email protected]

here are the settings for btinternet, if you use "outlook" you must manually configure them!

• The POP3 server (incoming mail) is mail.btinternet.com
• The SMTP server (outgoing mail) is also mail.btinternet.com
• Both need your BT Yahoo! email address and password; you will have to tell your e-mail program that the SMTP server requires authentication.
• The SMTP server can use either port 25 or port 587.

The most common fault is to provide your ADSL username and password when your BT Yahoo! username and password is what's required.

good luck and regards