Garmin nuvi
Take a look at what map is on your unit. Press the wrench/tools icon on the main menu, then the map icon, then the map info button. Most likely, you do not have all of the states in the map and probably a limited region like lower 49 states, southwest or lower 49 states, northwest, etc. You will need to download the full US map. However be aware a full map may not fit on your unit and may have to put the map on an external SD card.
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