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You need to enter the "Make Set Busy Deactivate Flexible Feature Code" - the "Flexible" part meaning the system administrator can change it, so you'll have to ask. The default appears to be #62.
This means that the firmware is messed up and need to be reloaded using a TFTP server. I hope this helps. If you need further support you can reach me at: http://www.liveperson.com/nortel-guy
If none of your voicemail feature codes(f980-f989) are active, then that means that the system doesn't recognize any nortel voicemail on the system.Which means that a) your system has a non-nortel voicemail system attached to it, b) theres no voicemail attached to the system at all or c) the voicemail is no longer functioning.
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