Dometic DOTRC17B RV Microwave/Convection Oven Logo
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Anonymous Posted on Jul 06, 2014

Why won't Microwave door stay shut?

Why does Latch on door not work? Why does light stay on? Why microwave doesn't work even when holding door shut? We have a Dometic Model DOTRC17B in our RV we got in March of this year.

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Wanda Murray

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  • Posted on Aug 04, 2014
Wanda Murray
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We are having the same problem. Seems like latch spring is broken. We can not find any parts for this. Dometic is 3 yrs. old so no warranty. No service for it either. Keystone really took us on this

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Door latch

see this causes and fix it. God bless you
Open Lever If the microwave door won't open the open lever might be broken. This part can be replaced separately.

Door Spring If the microwave door won't open the door spring may have broken. The door spring is located inside the door and keeps downward pressure on the door hook.

Door Latch If the microwave door won't open the door latch might be broken. The door latch is inside the microwave. The door hook, which is part of the door, engages with the latch to keep the door closed during operation. If the door latch or actuator breaks the door may not open.

Door Hook If the microwave door won't open the door hook might not be releasing properly. The door hook is installed inside the door and normally releases when the door is opened. The hook is made of plastic and will break over time. When this happens it will need to be replaced, it can't be repaired.

Button Spring If the microwave door won't open the button spring might be broken internally. The button spring can be replaced.
Button If the microwave door won't open the button might be broken internally. The button can be replaced.

Handle Actuator If the microwave door won't open the handle actuator might be broken. This is a plastic part which can become brittle over time. This part is connected between the door button and the door latch assembly.

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I have the same problem. Is the light still on inside the microwave? Mine is on and the microwave thinks the door is not shut. I took the top off of the microwave and the latch needs to push down on a switch once shut. The latch was reaching the switch, but I think some spring in the door, pushing the latches down, has broken since it reaches the switch when closed but there isn't any downward force to flip the switch.
I am trying to figure out how to repair the latch but if your light is on when you "shut" the door, you may have the same problem.
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If the door will not stay closed it is the spring inside door, or the small plastic piece that holds the spring which is attached to the $80.00 piece called outer door.
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Most likely there is a part missing from the door latch mechanism that you need. This probably broke off when the handle failed. It would be a tab or wedge shaped piece of plastic that strikes the door switch and pushes the switch closed when the door is completely shut. You will need to find that piece and glue it back on or get a new handle assembly from Samsung.
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I answered this personally via e-mail (and I do not mind peopke writing me personally). I think you may have a broken tab which holds the door latch head spring in place.
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