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Is this the Automated Attendant (AA) not picking up? If so, check your voicemail extensions (#505, Group 7). If this is for an extension, make sure a mailbox has been setup.
Turning off voicemail is usually done by the voicemail administrator, they can reset passwords and add or delete a mailbox on an extension. The number of rings before going to voicemail is usually system wide, and that program is changed by whoever programs your phone system.
The 6041 isn't an answering machine. It will ring until you pick up, an answering machine or voicemail system picks up, or the caller hangs up.
Please refer to the documentation for whatever answering machine or voicemail system you have on your phone line. If you require further assistance, please add a comment to this question and specify the answering machine or voicemail system.
Apparently you're subscribed to a voicemail system offered by your landline telephone company. Please contact them for instructions on acessing their voicemail system.
I have voicemail through my telephone company. Recently my SAMSUNG SGH-D980 phone system has been answering the calls for voicemail, instead of going to my phone company voicemail. I am being left messages that I cannot retrieve! I would like to "turn off" the voicemail function of my phone system. I'm not sure why the phone changed from working "properly" to now picking up voicemail calls. Thank you for any help you can give me!
Usually technicians setup the pilot number to voicemails as extension 555 or 850. If you dial one of these extension and voicemail picks up press *. Your user ID will be your extension and your password should be your extension plus 997. Once in voicemail follow voice driven menu.
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