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Posted on Dec 11, 2017
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Performed a hard reset to htc touch pro raph800 now its hung

Have performed a manual hard reset. the phone will not start hangs up in the first startup screen dont know what to do.
also phone will only try to turn on if plugged in to wall charger.
recently installed htc customizer immediately before having this issue.
any help would be greatly appreciated

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2 Related Answers

Anonymous

  • 1 Answer
  • Posted on Sep 20, 2008

SOURCE: hanging

freezedMy HTC was working great!!...sudenly started to freeze and after that just turned off...I try to soft reset it....but it is still hanged how can i hard reset ?it worked at the begining(just for 2 seconds) but later the phone didnt start....and then it didnt continue the starting..sometimes after that just a clear white screen appeared. it freezed again.touch screen not working at all.

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Anonymous

  • 813 Answers
  • Posted on Nov 15, 2009

SOURCE: I have a htc raph800 touch pro The screen

You are welcome, glad to know that it is working now.

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HTC Pro2 stuck on Touchpro2 screen with B04 in red letters on bottom right corner. Tried soft reset no luck. What should I do
try a battery pull ........if that doesnt work do a hard reset (power button /answer and hang up button all at once) this will reset the phone back to factory settings so make sure you have a backup
Read full answer
May 17, 2010 • HTC Touch Pro Smartphone
tip

HTC Touch Hard Reset Hard Reset You can also perform a hard reset (also known...
HTC Touch Hard Reset

53c95e7.jpg

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Hard Reset

You can also perform a hard reset (also known as a full reset). A hard reset should be performed only if a normal reset does not solve a system problem. After a hard reset, the device is restored to its default settings - the way it was when you first purchased it and turned it on. Any programs you installed, data you entered, and settings you customized on your device will be lost. Only Windows Mobile® software and other pre-installed programs will remain.

To perform a hard reset
  1. Press and hold the TALK and END buttons, and at the same time, use the stylus to press the RESET button at the bottom of your device.
  2. Release the stylus, but continue pressing the TALK and END buttons until you see the following message on the screen:
23d5a7b.jpg

3. Release the TALK and END buttons, and then press ENTER on
your device.

Warning! Your device will be set back to factory default settings. Please ensure any additional installed programs and/or user data have been backed up before a hard reset is performed.

I hope that helps.
__________________________
Download the HTC Touch Manual.
HTC Touch Clear Storage.
HTC Touch Soft Reset.
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on Apr 18, 2010 • HTC Touch Cellular Phone
tip

HTC Touch Soft Reset Soft Reset Occasionally, you may need to reset your...
HTC Touch Soft Reset

53c95e7.jpg

46a5be4.jpg

Soft Reset

Occasionally, you may need to reset your device. A soft (or normal) reset of your device clears all active program memory and shuts down all active programs. This can be useful when your device is running slower than normal, or a program is not performing properly. A soft reset is also necessary after the installation of some programs. If a soft reset is performed when programs are running, unsaved work will be lost.

To perform a soft reset

Use the stylus to press the RESET button found at the bottom of your device. Your device restarts and displays the Today screen.

dd00ec3.jpg

I hope that helps.
____________________

Download the HTC Touch Manual.
HTC Touch Clear Storage.
HTC Touch Hard Reset.
Read full tip
on Apr 18, 2010 • HTC Touch Cellular Phone
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Touch screen not working at all on my htc touch viva
You can back up the phone and perform a hard reset as shown in the manual... the manual is available on the HTC website. ensure you download the right one..
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May 09, 2010 • HTC Touch Viva Cell Phone
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I have a htc raph800 touch pro The screen
You are welcome, glad to know that it is working now.
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Nov 15, 2009 • HTC Touch P3450 Smartphone
0helpful
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Cant seem to do a hard restart
you need to press the call and hang up buttons along with the reset button at the bottom of the phone. If this doesn't work three or four soft resets can sometimes just make the phone hard reset.
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Sep 03, 2009 • HTC Touch Pro Smartphone
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Screen hang
try hard reset.do back up before proceed.
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May 23, 2009 • HTC Touch Pro Smartphone
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Hanged
I read another entry and you have to hold down the red and green button and click your stylus into the bottom little button beside where you plug your phone in to charge.
It didn't fix my problem though which is similar to yours.
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Sep 21, 2008 • HTC Touch P3450 Smartphone
1helpful
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Hanging
freezedMy HTC was working great!!...sudenly started to freeze and after that just turned off...I try to soft reset it....but it is still hanged how can i hard reset ?it worked at the begining(just for 2 seconds) but later the phone didnt start....and then it didnt continue the starting..sometimes after that just a clear white screen appeared. it freezed again.touch screen not working at all.

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Sep 20, 2008 • HTC Touch P3450 Smartphone
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HTC P3300 Smartphone frozen
To perform a hard reset power on the phone (doesn't matter what it shows on the screen), keep the two action buttons pressed (the ones with the dashes on them) and do a reset with the stylus without leaving the action buttons.
Then a black sreen will appear and you have to press the the send (green) button and your phone will boot up from scratch (will take some minutes).
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