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Anonymous Posted on Jul 01, 2014

My Bose 321 wont eject the dvd tray. when it does it works a couple of times, then goes back too not working?

The compartment for the dvd/cd, won't eject most of the time, when it does it will do it a couple of times and then stop working. It seems like it is hanging up. Any ideas? We have quit using it but if it can be fixed we would like to use it again.

5 Related Answers

Anonymous

  • 52 Answers
  • Posted on Jan 03, 2008

SOURCE: bose 321 cd/dvd tray stuck closed

Please kindly check if this is d model of your 321

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Anonymous

  • 71 Answers
  • Posted on Dec 17, 2008

SOURCE: bose 321 can't select cd/dvd source and won't eject

this is a belt driven drawer there is a little gear made from plastic . the cause is there are teeth missing from the gear .due to /pushing drawer manually or forced shut / or kids / now this this will have to go to bose for repair i was a bose agent for repairs and yes this is the worst bit it will cost £140 TO £200 POUNDSthe unit has locked out this is a common problem with this unit bose do not actually make this unit its a generic design the company should stick to speakers only .there are better built systems than this,people think they are buying the best its the name game again i have been in this trade a long time my moto is always buy sererates if your cd/dvd goes wrong you can pop a new one in rather than loose the lot . bose are not good on servicing slow and un reliable depending on where you are . uk not good /america dont know sorry to deflate you i have 6 off these units waiting for parts all with the same fault . people panic and take a knife to the drawer to get there beloved cd out this does even more harm a drawer will cost £47.00 a cd £ 10.00 ..TO Replace it can be retrieved so there it is. if you are in the uk my email is [email protected] we can talk if you need further assistance if you send it now you will not get it back before christmas best regards kirk brown

Anonymous

  • 1 Answer
  • Posted on Dec 30, 2008

SOURCE: CD stuck in disk tray of (original) BOSE 321

NO NEED TO TEAR APART OR REPLACE THE UNIT! JUST TURN OFF THE UNIT, LEAN IT FORWARD AND A LITTLE DOWNWARD AND HIT THE LOAD BUTTON AND IT WILL OPEN. THAT'S THE TRICK!

Anonymous

  • 66 Answers
  • Posted on May 30, 2009

SOURCE: When I press the Eject Button on the Bose 321 DVD Player the tray does not open up. I can hear the sound as if trying to open

normal issues with cd/dvd trays - gear/rubber of the tray transport worn out.

manytimes it helps if you always keep a cd/dvd in the tray (don't keep the tray empty)

it may also help if you can keep the bose 321 vertical.

Anonymous

  • 71 Answers
  • Posted on Jun 21, 2009

SOURCE: Bose 321 tray will not open

If it's flashing on and off, then the DVD drive is the least of your problems. Check to see if there is a dual-voltage switch on the bass module. (if so, set it to 120v if you're in the US) As for the DVD drive--> Try another reset by unplugging the power for at least 30 seconds. Plug it back in, "Bose 321" will appear and disappear from the display, and then press the eject button before you power it back on. Wait about 3-8 seconds. If the drive won't open, it will probably need a repair. $150 for repair w/ new warranty through Bose- 800-367-4998.

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9helpful
2answers

Bose 321 won't eject DVD

the dvd system is built around a pc style dvd rom drive. You can remove the top cover by prying the back center up and sliding the cover back then off. Remove the metal bracket that holds the drive in place and then remove the drive. the front tray cover should pop off as you remove the drive. There is a eject hole in the front that if you put a paper clip into it will release the tray. That way you can get your dvd back. I refurbish these drives and I may have one for sale. Contact me if you would like to send the unit in to me i can complete the repair for 85.00 Bose does offer a repair service if you call them at 1-800-999 2673
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Bose 321 tray will not open

If it's flashing on and off, then the DVD drive is the least of your problems. Check to see if there is a dual-voltage switch on the bass module. (if so, set it to 120v if you're in the US) As for the DVD drive--> Try another reset by unplugging the power for at least 30 seconds. Plug it back in, "Bose 321" will appear and disappear from the display, and then press the eject button before you power it back on. Wait about 3-8 seconds. If the drive won't open, it will probably need a repair. $150 for repair w/ new warranty through Bose- 800-367-4998.
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Placed dvd in to bose dvd player and it froze...wont go back to dvd mode and will not eject...any suggestions?

This can sometimes happen with a newly manufactured DVD (in which case you should call for a sw update) or a copied DVD. Either way, turn the 321 off, unplug the power cable from the acoustimass module, and wait 30+ seconds. After plugging it in, don't turn it on. Just press the eject button and wait about 5-8 seconds. If the tray doesn't open this could me a mechanical failure, in which case you should call Bose for a repair. Otherwise, just call them for a sw update if the DVD comes out.
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My BOSE 321 GSX, was working just fine. I was listening to a CD and started storing it, then someone else tried to stop it, and pushed the on/off, source and eject buttons at the same time. Since then it...

you can open it up and see if you have broken the ac/dc converter. disc tray could have jammed it up. if you dont know much about them then try calling customer support. ^^
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When I press the Eject Button on the Bose 321 DVD Player the tray does not open up. I can hear the sound as if trying to open

normal issues with cd/dvd trays - gear/rubber of the tray transport worn out.

manytimes it helps if you always keep a cd/dvd in the tray (don't keep the tray empty)

it may also help if you can keep the bose 321 vertical.
29helpful
3answers

CD stuck in disk tray of (original) BOSE 321

NO NEED TO TEAR APART OR REPLACE THE UNIT! JUST TURN OFF THE UNIT, LEAN IT FORWARD AND A LITTLE DOWNWARD AND HIT THE LOAD BUTTON AND IT WILL OPEN. THAT'S THE TRICK!
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DVD/CD door stuck on Bose 3 2 1

On the 321 systems turn off the power and unplug the power cord from the bass module. Wait 5 minutes and plug it back in. Then, simply hit the "stop/eject" button on the media center itself (do not turn it on first)..this should release the tray unless there is a mechanical failure inside the tray mechanism itself.

Thanks to Matthew O;Neil for the the tip,...Italo

On a Lifestyle system with a tray that won't open, try this: Turn off the power to the system and unplug the power cord to the back of the media center itself. Wait 5 minutes and plug it back in. Then, simply hit the "open/close" button on the media center itself (do not turn it on first)..this should release the tray unless there is a mechanical failure inside the tray mechanism itself.

If this does not work, then call Bose when you are home with the system at 800-367-4008.
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Non bose dvd player for bose system

In short, you can. I did it last night. My Bose 321 DVD player is junk and it's always been junk, but I love the sound sytem. Last night, after the thing gobbled it's last DVD, I went through the whole, unplug, wait 5 minutes, plug back in, etc. and it still wouldn't eject so I ripped the DVD tray out of the thing with a pair of pliers, recovered my DVD, and slammed the tray back in, stripping all the gears and screwing up the motor in the process.
BUT, I disconnected the video cable from my Bose and plugged it into the video out on my el-cheapo Tru-Tech $99 DVD recorder. Then I ran the audio out cables from the Tru-Tech to the Aux 1 inputs on my Bose 321.
When I want to watch a DVD now, I put the DVD in my Tru-Tech, turn on the Bose, switch it to Aux 1, and I get a great picture and the Bose sound. Best of all, I don't have to plug and unplug that sorry Bose system everytime the wind blows.
They used the absolute cheapest DVD player they could get their hands on--a Toshiba model--for all the Bose 321 older models. Every single person who bought one has had these same troubles and they've made no offer to fix them.
This was my first and last Bose because of that and I hope more people stay away from Bose until they get their act together and protect their customers. $1000 for a system that eats DVDs like M&M's is ridiculous.
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To get my unit open I hit on/off and the source button at the same time. Then open showed up on the 3-2-1 window, then I hit the eject button. It works fine now.
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Bose 321 cd/dvd tray stuck closed

Please kindly check if this is d model of your 321
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