SOURCE: Need to enter service mode on a Xerox 7435
The service tech should do this. The 7435 should be less than 3 months old, and Xerox should fix it. If you bought it from Global, or another company that does not actually employ Xerox technicians, try appealing to them, but I cannot tell you for sure what the outcome will be. Buying from an authorized agency ensures that you can use your "Total Satisfaction Guarantee".
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