Bose software update disk

If the green status light on your Bose CineMate 1 SR system is continuously blinking and you have already checked the manual for troubleshooting steps, there are a few additional actions you can try to resolve the issue:
1. Power cycle the system: Disconnect the power cord from both the soundbar and the power outlet. Wait for about 60 seconds, then reconnect the power cord and turn on the system. This simple reset can sometimes resolve minor software glitches.
2. Check the connections: Ensure that all cables are securely connected to their respective ports. Verify that the audio cables are properly connected between the soundbar and the TV or audio source. If any cables appear damaged or worn out, consider replacing them.
3. Reset the system: Perform a factory reset on the Bose CineMate 1 SR to restore it to its default settings. To do this, locate the control console (the main unit with the green light) and unplug its power cord from the power outlet. While unplugged, press and hold the control console's power button for at least 10 seconds. Afterward, release the power button and reconnect the power cord. The system should reboot, and you can check if the blinking light issue has been resolved.
4. Firmware update: Visit the Bose website and check if there are any available firmware updates for your CineMate 1 SR system. If updates are available, follow the instructions provided by Bose to install the latest firmware. Firmware updates can sometimes fix software bugs and improve the system's performance.
5. Contact Bose support: If none of the above steps resolves the issue, it is recommended to reach out to Bose customer support for further assistance. They have access to specialized troubleshooting and can provide specific guidance based on your situation.
Remember to have your system's serial number and any relevant details ready when contacting Bose support, as this will help expedite the troubleshooting process.

[PDF]Owner's guide - Bose

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Bose CorporationMini Bluetooth® Speaker. Owner's ... to charge and discharge the battery pack several times to obtain ..... the Bose® SoundLink® Mini speaker battery lasts up.

For pairing your bluetooth Bose speaker to your computer you might need to update the Bose speaker software

I have included the link to download the actual software, and the updates available. According to the page for the download, you will need to have the speaker connected to the computer with a micro USB cord. SoundLink Wireless Mobile speaker update

Hello. I gave one of these as a gift to my friend and he had the same problem as you. I google EVERYTHING, and the Bose website states they manufacture products that are made to last, and if you have ANY problems you should contact them. What I found is there are software updates for your headset (go figure), and I think if you register with them they will email you when that happens. I know this will work because even my friend was amazed (he was ready to throw his away). This is the link to the page that will lead you to the software updates for both mac and windows:

http://worldwide.bose.com/downloads/en/web/bose_bluetooth_system_overview/page.html

I suggest you call Bose. Most likely your disk drive needs to be fixed or replaced. In rare cases just updating the system with the latest software will help. Anyhow call Bose, they will fix it.

I assume your display shows Bose 321 and refuses all commands?
Your problem is not very well described. Often when something like this happens you may be able to "reset" the system by removing the AC cord from the power and after a count of 10 putting it back in. Normally the display will start with showing the Bose 123 text on the display and will subsequently go dark. After that you can switch the unit on and it should work. If it does not, call Bose, sometimes just updating the software solves this type of problem. Ask for an update disk. Normally they send that free of charge to your registered home address.

Sometimes cleaning the disk will solve the problem. Also resetting the system by pulling the power cord and putting it back in can solve the problem. If this does not help, then sometimes updating the system with the latest software can help. Just call Bose and ask for an update disk. Last but not least if nothing works, send the unit to Bose for repair.

OK talked with Bose just a minute ago and they were able to correct the issue.

We disabled the power cord from the back of the media console (where the HDMI cables connect) and left it off for a minute or two.

Powered the media console back on and it is working as expected.

Was told by the Bose tech that the common reason for this issue is due to the use of the HDMI cables that have a propritary security protocol that is used between the media console and the component it is attached to (ie TV, Cable/Sat, BluRay ...ect).

I asked if there was a BIOS upgrade if it was indeed a "handshaking" issue and was told there was not one (yet).

If one becomes available, it will be shipped via mail on a CD\DVD that can be used in a CD\DVD player that is connected to the media console using the HDMI cable.

Hope this helps!

When being in contact with BOSE support i got the message that "FAILED 802 Call Bose" refers to issues with the harddisk not being identified.
In my case I had to send the unit to BOSE support. I replaced the existing disk with an identical unformated one but some more actions are needed. The question is what .......

All you have to do is carefully take the top off and clean the "Iris" which is the reader with a little alcohol and cotton swab. Bose will charge $165 plus shipping to do this. Go to website metacafe.com and search how to clean DVD players and it will show a video, easy to understand.