Please make sure that the Computer is recognizing the Walkman when connected to the USB port.
Make sure that you're using the supplied USB cable for connecting to the Computer.
If you use the portable player for the first time, if you have not used it for a long time, or the battery is depleted, it may take up to 5 minutes for it to be recognized or start charging. On models with a display, the display will remain blank. If it the portable player is not recognized or does not begin to charge after waiting 5 minutes, reset the player by pressing the reset button.
Disconnect the USB cable from the portable player and then reconnect.
Check the connection status again.
Disconnect the USB cable from the computer and then reconnect.
Check the connection status again.
Check for available space on the player using Windows Media Player or My Computer.
Restart the computer.
Check the connection status again.
Check that the USB cable is firmly connected to both the computer and the player.
Check the connection status again.
If the player is connected to a USB hub, disconnect it and connect it directly to the computer with a dedicated USB cable.
Check the connection status again.
If the player is still not recognized by the computer, disconnect all devices connected to the computer with a USB connection and restart the computer.
After the computer restarts, connect only the Walkman player and test the connection again.
If the player is still not charged by the computer, try a different USB port.
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