Why won't my wireless keyboard and mouse work on hp23 touch

its factory defect sir.. that keyboard have a warranty.

here ur pc is recognizing ur external hardware that is mouse but cursor is not moving this indicates that bluetooth connection is good and problem comes with the mouse. i advise to meet a good technician and there is nothing to do with it further.

you can try it changing the USB connector if it is USB mouse,

How to install wireless Keyboard and Mouse?Along with the development of the computer world, various brands of wireless keyboard and mice sets appear, you can purchase them from website or regular computer stores as well. Whatever your case may be, the directions for getting them ready for your computer are all basically the same. So, if you've bought a wireless set recently and you're having some trouble getting it to work, just follow these instructions and you'll be well on your way to wireless bliss!
First of all, wireless keyboards and mice aren't able to receive power from your computer like the wired ones do. Therefore, they need batteries to operate. And that's the first thing you need to do. Turn your keyboard over and you'll see a battery compartment. Take the cover off and insert the batteries according to the + - (plus, minus) compatibility. When you're done with the keyboard, you can go ahead and do the same thing for the mouse.
Once you've got the batteries in place, find a spot on your desk where you'd like to place both the keyboard and mouse. You won't have to move them around anymore, so make sure you find a place you'll be comfortable with. Now, while you're doing this, you'll also want to keep in mind where the wireless receiver will go. If you recall, a tip on that was in yesterday's newsletter.
The next thing you'll want to do is install the software that came along with your keyboard and mouse. Now, keep in mind that if you have Windows XP on your computer, you more than likely won't need to deal with the software at all. You can just plug the receiver into your computer and XP will automatically recognize the new hardware for you. On the other hand, if you're using an older version of Windows, you will need to install the software. To do so, just insert the disk into your CD ROM drive and follow along with the on-screen instructions. That's all you have to do!
The next step is connecting the wireless receiver to your computer, but again, if you have Windows XP, you've probably already done this. If not, it's likely that the wireless keyboard and mouse set you have works via a USB cable. So, all you have to do is find an open USB port on your computer and plug the receiver in. Once you plug it in, your computer will configure the keyboard and mouse so you can start to use them. You'll see a message that says something like "Your new hardware is now ready to use." (In XP, you'll get a pop up message that says "New Hardware Found"). Either way, that means you can now start using your new hardware!
Now that you've got everything set up, the next thing you'll want to do is test the keyboard and mouse, just to make sure everything's working properly. Go ahead and open some programs with your mouse and type some text in with your keyboard. Run through all the keys on your keyboard to make sure there are no problems with any of them and make sure all the buttons on your mouse work right.
Now, go on and enjoy your new wireless keyboard and mouse. Wireless really is the best way to go!

have you pressed the connect button underneath the keyboard and on the receiver connected to the computer? in most cases, that does the trick.

have u changed the batteries on the keyboard?

Hi there
Remember to check the batteries and press the connect buttons underneath the keyboard and on the mouse or mouse docking station

post back if no results

Kind regads

. step 1. make sure batteries are charged and the receiver is connected in the USB port on your computer. 2. reset it with the reset button 3. IF there is a driver for it then go and Google centrios wireless mouse driver

did this come with software
and you might need to do a uninstall reinstall
if it worked on same pc before it should work now.
if you have a reset button on transmitter try resetting it.

I bought the same combo from a parts house. The guy told me the mouse didn't work but didn't know why. I had the same problem. When I inspected the mouse closely, I found that the connect button on the bottom of the mouse had stuck underneath the housing...basically in the "connect position". When I freed it, the mouse worked and still works just fine. Hope this helps