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Hi Bruce Lisanti,
My name is Rohan and I work for Dell.
Since you have already replaced the paper tray and fuser, going by the symptoms that you have mentioned, seems to be like an issue with the Feeder assembly. If the printer is in warranty, please call the dell tech support in your country to receive support. If it is not under warranty, we request you to take it to a local technician.
-Rohan
Social Media and Community Professional
Order Status: http://dell.to/1fgKSTr
Download Drivers : http://dell.to/1hcxG98
https://www.dell.com > Support > Product Support
Search Dell 1135n Multifunction Mono Laser Printer Support Information ... Troubleshoot Printer Spooler Errors, and Removing Printers from Windows Registry.
https://www.youtube.com > watch
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Watch this video to learn how to replace the fuser in your Dell C2660dn, C2665dnf, C3760n/dn and C3765dnf laser printer.
YouTube · Dell Support · Aug 15, 2014
It sounds like the fuser is not heating up to the correct temperature. If you are printing on specific papers, for example: envelopes, bond, linen, make sure to set your printer settings accordingly. Otherwise you will need a new fuser unit for the printer.
Apparently others have tried to obtain a service manual for that model, and one was not available. Frustration was expressed, but it did not result in obtaining a service manual for that model.
Here is another approach to try for repairing it. Perhaps a service manual for a similar model, since your is from 2013, would be helpful. Since the link above from Dell shows other model numbers using a similar part replacement so maybe service manual for one of them could be located: 2130cn 2135cn 2150cn 2150cdn 2155cn 2155cdn
A laser printer fuser assembly is the heating roller unit that melts and fuses the toner onto the paper. The fuser assembly is made up of a heating roller and a pressure roller.
The heating roller applies the heat to the toner on the printed page and the pressure roller presses and fuses the toner into the printed page. If it's bad and not heating properly, the print will be faint, which is what you describe. You may be able to remove and clean the fuser, but if the printer gets lots of use, it may just be worn out.
See this link for an idea of what it looks like and a price.
Refer to the following table Cause Solution How common* Contamination in the laser path 1. Clean the laser path. (Remove the laser/scanner assembly and clean the lens.) 2. Replace the laser/scanner assembly 8 Defective fuser. Replace the fuser assembly 3 Lack of toner or faulty toner cartridge. Redistribute the toner in the toner cartridge. If the problem continues, replace the toner cartridge. 7
If you don't have the part already, I'd suggest getting a refurbished unit under warranty, or a newer like-model with a new warranty attached. When you buy a new printer, you get brand new toner and warranty coverage as well. It's really a better deal. The fuser is located at the top of the printer near the exit feeder. I'd recommended contacting Dell if you really want to pursue replacing it.
The following steps are the troubleshooting steps that should be followed for error code 010 397.
First, the definition of the failure is <IOT Fuser Failure>, and means a Fuser Error is detected.
1) With power off, reseat the fuser by physically removing it from the printer, then reinstalling it and locking it in place. Turn the power back on. ( if the error is still present, proceed to step 2 ).
2) If reseating the fuser did not resolve the problem, Replace the fuser with a known good fuser.
( if problem is not resolved, proceed to step 3)
3) Replace the LVPS ( low voltage power supply ). ( if problem not resolved, proceed to step 4 ).
4) Replace the PWBA MCU ( printed wiring board assembly - machine control unit ).
END of troubleshooting.........
In most cases, the fuser itself is the problem. If you tried to reseat or replace the fuser while power was still on, the LVPS could have been damaged just as if there were an electrical storm.
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