Every time i plug the phone line into the fax, it makes a ticking noise. no faxes actually come in or go out. please help me troubleshoot this problem. thank you in advance.

Make sure you plugged it back into the right port on the printer itself. The one I have actually has two different phone line plug-in ports - one is for the FAX line that connects to the wall. The other is so you can attach a separte phone as an extention to talk on. Good luck. Also, after it is plugged back into the wall, did you power down, wait 30 seconds and then power back on? Sometimes these things need to recognize at start up whether or not they are connected to other devices, etc. Good luck.

Hi there!Please make sure that the line is pluged into the"L" Socket on the machine and it will go back to normal!Good Luck!

Be sure to have a noise filter on the ADSL line so the line quality is good enough to send and receive faxes.

Sounds like you hve "noise" on the phone line you are using. Try plugging a normal phone into the line socket you are using for faxing, then pick up the reciever to make a call. If you hear crackling then the line is noisy and you need your phone service provider to repair the line. If you dont hear crackling try using another line lead.

Error 232 Definition A communication failure occurred between the two machines. The user at the remote machine might have pressed the Stop key. The call waiting service can cause this error. The click, heard for an incoming call, is actually a momentary disconnect of the line. Do not use call waiting on a line with a fax machine. The power at the remote machine was interrupted, or deliberately turned off causing the fax session to be interrupted. Check the following items: Make sure that you have plugged the phone cord directly and securely into the wall jack and into the back port of the fax product. The fax port on your product is marked "Line," "To Wall Jack," or with a wall jack symbol. Make sure the Line Interface Unit (box that the phone cord plugs into) is fully seated into the back of the fax product. Remove any other devices from the line such as splitters, credit card machines, or telephone answering machines. Try sending and receiving faxes on a different fax line. Try using a different telephone cord. Have the phone company test your line for static or noise problems. Turn Error Correction Mode (ECM) off, if you encounter the same error repeatedly Solutions If the error persists, and error correction is in use for the fax session, disable ECM. Fax quality might be degraded. Set the host machine to receive at a slower transmission speed. Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve. These errors can occur if the phone lines in the area to be faxed are old or there is noise (static on the phone line). Other reasons can include power brownouts and other power-related problems. If I could be of further assistance, let me know. If this helps or solves the issue, please rate it. Thanks, Joe

I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

get a separate telephone cable and attach it to your fax, switch line over from phone to fax manually at the phone line input on the wall, it's the ONLY way I can manage that same problem. If you forget to "switch" your lines over, unplug the fax from the wall & answer your other house phone that's plugged into the wall. Works every time. It takes a little effort, but why pay for more phone lines when all you have to do is plug/unplug an extra phone line?

Check the phone line with a basic old phone plug it into the fax line do you get a good dial tone, and no noise on line. Also check the phone line call ATT and have them check the number move the fax machine to different plug. power off the wait tens second power on. check the phone line connector.

Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/normanj_7893313f0751935f

You can set your fax machine to answer in 1-15 rings or you can set it to MANUAL so that to get a fax you will have to press START.

No fax machine can actually tell the diference between a phone call or a fax coming.in.

There are devices called fax/phone switches, but they are unreliable.

If you are using the same phone line on broadband and fax, you may need to use a filter for the fax line. Also make sure the phone line is plugged into where it says "line" side of the fax and not where it says phone.

Hope this helps...

Recieving faxes

• Plug a regular, non-digital, phone into the fax's phone line and see if you get a dial tone
  • If you do not have a dial tone, seek support from your telephone service provider
• Dial the fax number from a phone    
  • Normal circumstance is that you will have the fax machine pick up and make high-pitched noises
  • If the fax does not pick up, put a regular phone on the fax line and see if the regular phone rings when dialed
    • If the phone rings, answer it and see if there is line noise
      • If the line is clear, call the service number listed on your fax
      • If the line is staticy or unclear, call your telephone service provider
    • If the phone does not ring, call your telephone service provider

Sending faxes

• Attempt to dial the fax number you are trying to send to from another phone.
  • If you hear electronic noises on the line, the other end has a fax machine on the other end
    • Check to see if you can recieve faxes.
  • If the remote fax does not answer, the problem is on the remote side, contact the recipient