Mailbox full There are no messages in my mailbox but when someone tries to leave a message the system says the mailbox is full.

Delete voicemails from your phone.

Call your number and enter your voicemail password, then make sure all the messages are deleted.

Try to restart the phone. Unplug it for 10 minute and then start it normally...
try this and let me know

Making Use of the Voice Mail Service
From your own extension
VPS* Extension No.
Mailbox
· If you have no password, you can skip the last step.
* VPS: Voice Processing System
From someone else's extension
VPS Extension No.
Mailbox No.
Mailbox Password*1 +
· If you have no password, you can skip the last step.
Listening to a Message
Password*1
+
KX-TVA series
Listen to Message
Deliver Message
Mailbox Management
Automated Attendant
Message Notification
Other Features
End Call
KX-TVS series
Listen to Message
Deliver Message
Check Mailbox Distribution
Automated Attendant
Mailbox Management
Other Features
End Call
VPS Extension No.
Leaving a Message
From your own extension
Mailbox Password*1 +
From someone else's extension
Mailbox No.
Mailbox Password*1 +
· If you have no password, you can skip the last step.
Enter the desired mailbox no.
To send the message immediately
Leave a message
(KX-TVA series)
(KX-TVS series)
Follow the guidance
To set the delivery time

Pleas check your messages and delete some, this will enable callers to leave messages.

You are getting a message saying "mailbox is full" when you receive a message, right? What kind of message is that? Is it a text or an email message?

If that's an email message, you may need to delete all of the sent items and see if you will get the same problem. If it's a text message, delete the copy of sent text messages.

Usually, sent items does not look like it's eating up your storage, but the truth is, it's causing your mailbox to get full.

Thank you and good luck!

you might thave a bad vm card

We hold 1 to play and just press 0 to remove old messages.

Call the voice mail system from your phone (usually ext 165), put your password in, and start retrieving messages. Use a lot of 3's (delete) and it will get it down. IIRC you are only allowed about 100 or so but it is set by VM class of service.

Carl

The mailboxes don't need to have saved messages, to be full. More then likely what is happening is that when people call in, they are getting a generic/Auto Attendant vm box, and that one is full. Try checking vm box #100, or #10. That is the Nortel standard general delivery vm box. Please let me know is this helps, or if you more help.