Dyson dc35 won't charge - Dyson DC16 Root 6 Bagless Handheld Cyclonic Vacuum

AskDyson

• 2572 Answers
• Posted on Jan 09, 2012

SOURCE: DC35 won't charge

Hi there,

I'm sorry to hear you're having difficulties with your DC35. In order to determine whether the machine, battery or charger is at fault, we'll need to run through some troubleshooting over the phone with you. You can call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

We'll look forward to helping resolve the issue for you.

Best wishes,

Jack
Dyson Online Customer Support

AskDyson

• 2572 Answers
• Posted on Dec 18, 2014

SOURCE: the green light on my Dyson dc35 will only stay on for 3 min.

Hi Dave, it's Jack at Dyson.

The symptoms you're describing sound unusual, and we're keen to help you check whether the fault lies with the battery, or with the charger assembly. Once we've determined which replacement part will resolve the issue, we can also confirm whether this is covered under your 2-year Dyson parts and labour guarantee.

When you have your DC35 easily to hand, just give our experts a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU) to run through some simple diagnostic checks.

We'll look forward to speaking with you.