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Edwin, according to the Owner's Manual, when this happens the drain hose is not connected properly. Turn the unit OFF and unplug it, then disconnect the hose and reconnect it. Plug the unit back in, Turn the Master ON/OFF Switch to ON and press the pump button. If the hose is connected properly, the pump should tunr on and pump the water out.
To help you further, I have included a link to the Owner's Manual for a Delonghi model like yours. Once you go to that page, click on the Acrobat Reader Icon and download the Owner's Manual. You may print it is you like.
First, make sure the humidistat isn't set too high by adjusting it to
the lowest humidity setting and running it again. Next, test the
dehumidifier by placing it in a closed bathroom with a hot shower
running. If you don't see water collecting in the unit after several
minutes, turn the unit off and clean all dehumidifier filters and
coils. If, after adjusting the settings and cleaning the unit, you
still don't see water collecting, you may have a refrigeration issue.
This situation will have to be addressed by a qualified technician.
I had a similar problem with the pump not working and the water flowing into the main drainage bucket instead. I had to disassemble the housing...not an easy project to reassemble...and found that the pump has its own smaller drainage tank with a float device, a pump pre-filter, the actual pump, then of course, more drainage tubes. The entire pump drainage system of components needed cleaned of accumulated, mucoid, slime! I cleaned the channel in which water flows into the pump's tank...located on the screen filter side of the dehumidifier. Then I moved to the other side of the dehumidifier and cleaned-out the entire pump drainage tank. Note that the pump's drainage tank only empties about 1/2 inch of water each time the pump activates. Thus, there is always alot of water in the pump's drainage tank. Thus, alot of time for slime to accumulate. Next, I cleaned off the float mechanism. I then cleaned-out the pump's pre-filter. Cleaning out the pump's pre-filter was paramount to the pump functioning properly and quietly! I checked that my pump was properly installed and NOT rubbing against its mounting so that it operated quietly. I added fresh water to the pump's tank several times to insure that the pump was working properly and that all slime was eliminated. Finally, I reassembled the housing...not an easy task! My pump now functions like new. All this work had to be done to insure proper function of the dehumidifier's pump system. My dehumidifier is only 11 months old. It is still covered by the one year warranty, but it is too expensive to ship the entire unit, as Delonghi requires you to do at your expense for them to fix it under warranty. You can be assured that I will check for future slime build-up to keep my dehumidifier functioning properly. The dehumidifier works great, it's just that it's high maintenance.
expected? of course!
this is not ur solution
try draining all the water to the sewerage
if u cant try to pump it out with a vacuum cleaner (that can pump water) or a pump
then turn on the Dehumidifier
every time it frosts turn it off untill it defrosts
or u can heat up the basement with a bellower and the Dehumidifier
wont frost
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