hi there
csimonis
it is quite likly that you could need a new pulley and spring
but remove the cover and the starter assy 1st and check that the pawls have not stayed out or jammed , then try winding the spring and pulley up in the direction that the cord is moving when you pull the starter cord - check that end of the spring is still engaged onto the pulley , but if no tension is noted broken spring indicated
sometimes a replacement starter assy is quicker , cheaper
your local mower shop may have a spring & or pawls or starter assy for your model
but just in case get the model codes & numbers off the white tag from your mower
and check out this site for parts
www.ereplacementparts.com
go to troybilt
then select troybilt mower parts
then find your model from the list
then find starter assembly
parts can be ordered on line
cheers paul46
hope it helps
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