Why am losing internet connection every other day for couple minutes or less

Troubleshooting your Internet connection and modem CenturyLink

We Are Here To Help!!
Donald Deane MCSE,MASTER ASE,CPO

1. RESET both the modem and router by unplugging them from the wall outlet for 30 seconds.
2. Power them ON again, and after 2 minutes check the connection.
3. If not OK, connect a computer directly to the modem, reset the modem and check the connection after 2 minutes.
4. If not OK, check your cables and if these are OK, call your ISP for your status and line quality.
5. IF OK, check the Powersupply of the router.

Turn off your internet modem or router for about 5 minutes. After 5 minutes turn on you internet modem or router and turn on your computer and when you are already on your desktop click start and click run then type cmd and press enter. On the command prompt type ipconfig/all and press enter and the ipaddress and gateway will appear on your screen but in case there is or no ipaddress and gateway type ipconfig/release then type ipconfig/renew this process will erase the IP settings and renew the IP and gateway. Also check your modem or router if the lights of the modem are blinking, usually three or four lights that are blinking. If the two lights blinking only call your Internet service provider and ask for assistance that you are having difficulties with internet connection. Have a nice day.

If the light turns red then it says, there is a lot of noise on your telephone (dsl) line..
If there is a lot of noise, then the dsl will lose the connection and it will try to establish a connection again...

at this point you will lose your internet connectivity...

So i advice you to contact your ISP and ask them to change the telephone line from the junction box...
or ask them to check the amount of Noise in your DSL line...

Signal to Noise ratio (SNR) value on your DSL modem should be more than 40db for greater connectivity...
If it goes below 30db, you will face frequent disconnection and very slow internet...

I was banging my head for 2 days with about 35 different configurations and finally tried the following and it worked just fine. Also, tried connecting 3 computers and they all connected with "NO" issues. Even connected wireless with "NO" issues. Now I am at 20mb download speed...J compared to AT&T 1.5mb download speed.

This is my DLINK model -> (DIR-601 Wireless N 150 Home Router Wireless router)

1. Reset your Comcast Surfboard Cable Modem by unplugging it for 5 minutes.

2. Then reset your DLINK Router to the manufactures default settings. Then Unplug DLINK Router for 1 minute then plug it back in (Just plug your cat5 cable into port 1 and connect it to your computer) there should not be anything else plugged into the DLINK Router at the time you make the changes. Just 1 computer can be connected.

3. Went into the DLINK configuration 192.168.0.1 and changed the PPPOE setting that I was using for my AT&T Modem to Dynamic IP (DHCP). Once you make the changes save them and then unplug your DLINK Router it's off.

4. Turn on Comcast Surfboard Cable Modem and wait until all lights are on. Now plug in a cat5 cable from the Surfboard Comcast modem (NOT A CROSSOVER CABLE LIKE THE CD INDICATES) to the INTERNET port of your DLINK Router. Now turn on your DLINK router.

5. Then turn on your computers or restart them and it will pick up IP Addresses from your DLINK Router

Contact your ISP, who supplied the modem.
Since they probably _want_ to keep you as a paying customer, they will replace it, "no questions asked".

If the internet light is red, it means that the modem cannot get an ip connection from the ISP.

If your ISP has a PPPOE connection, most likely, the PPPOE password is not correct.

To ensure your settings, access the modem through a web browser. In the address bar, type 192.168.1.1.

Default Username: admin
Default Password: password

If this doesn't work, try admin for the username and password. If still doesn't work, you will need to reset the modem. Just hold the reset button for 30 seconds. Then turn it off for 1 minute.

Try again to access the modem, under Configuration, click Edit beside My Connection. Type your ISP username and password then Save.

Hope this helps! Good luck!

its your connection which is the problem plz try complaining on help line of you connection

Turn everything off for 2 minutes, cable modem, router and pc.

Turn on modem and wait 2 minutes for the modem to sync to TW.
Turn on router after 2 mins and wait until the router syncs with the modem.
Turn on PC
It sounds like your router lost its connection to the cable modem, which happens from time to time. TW will not help with your router. I worked for a cable co and the router and modem losing sync was the at least 70% of the calls. FYI cable doesn't use DSL,just the phone co.

Hi, have you got filters on all your phone lines, including  a sky box if using one?