Question about Smart Pulse Livescribe pen

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My screeen on livescribe 2GB pen does not work. Has been sitting idle for 1 year.

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Welcome to Livescribe. The OLED has 'decomposed' sotosay.
It was either the display or battery that would fail. The only option I've seen thus far is buy a new one.

Posted on Jun 10, 2014

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The display failure is a known problem. If your pen is less than ?3? years, old, contact Livescribe for Warranty Replacement. They've recently extended the warranty period for display fail.

Posted on Sep 27, 2015

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1 Answer

My pen is appears to have no power and unable to use - I have tried to charged but pen does not show any signs of charging can you suggest how I can fix this?


How old is it? The OLEDs on mine went south after a few years. I find the pen, albeit a great idea, the execution is junk. No user replaceable battery?? Its really planned death.

Sep 14, 2014 | Smart Pulse Livescribe pen

2 Answers

Display is black


Hi Livescribe user, i owned both the livescribe Pulse and Echo and they both failed with the same problem-a black LCD display. I contacted Livescribe via Live Chat which is a 24 hour service and i was asked a few questions one of which was to provide the pen's serial number. This is needed to determine if your pen is still under warranty. if you do have your original packaging the serial number would be found on the outside at the back. If not you would need to
1. Open your Livescribe desktop
2 Click on thelp menu
3. Click on livescribe support( internet conection needed)
4. A browser opens up
5. Click on support
6. Click on Customer Support
7.Click on item 28005-getting the smartpen serial number( blue text)
and follow the instructions.

To contact Live Chat go back to
3. As above
4 Scroll to the bottom of the page
5. Click on SUBMIT A REQUEST( Blue text )
6. A new page opens up
7. Click on Live Chat( bottom of the page)
I was quite impressed and satisfied with Livescribe's response. Both of my pens were replaced (valid warranty).
The Echo did fail a second time but i never pursued getting a second replacement and my Pulse works fine.
Hope this helps
Francis V

May 08, 2014 | Smart Pulse Livescribe pen

1 Answer

Where can I buy a livescribe smartpen for digital note taking?


You can get a livescribe smartpen online at Amazon or ebay, staples also carries the pens in their stores as well as some apple stores.

Sep 30, 2013 | Computers & Internet

6 Answers

Livescribe smartpen (Echo) not able to charge


Hello.

Sounds like the micro USB cable is defective and needs to be replaced. But, first try the cable on another USB port to be certain that the USB port is OK.

Hoope this helps.

Jan 05, 2012 | Smart Pulse Livescribe pen

1 Answer

Memory is full and won't download. Have the latest update, but can't transfer to pen due to memory full most likely. Not sure what to do to get it to clear the memory and get the latest...


Hi i am glad to be able to help you with this. I had the same problem and this is what i did.... 1) Open livescribe desktop 2) Dock your livescribe pen. 3) Click on the audio tab on the top left hand corner. 4) Left click on your last audio download 5) Release the mouse and hold down the shift key on your keyboard and at the same time pressing the arrow up key until all of your downloads are selected. 6) Right click on the page with your mouse and select from the shortcut menu " Remove audio from smartpen ". This will remove all your recordings from your smartpen but they will be saved on your computer(livescribe desktop). Please note that the process of clearing your pen's memory takes a while ( approx. 5-8mins for 1GB). Your livescribe desktop may indicate that it is not responding but don't remove you pen. When your pen's memory is cleared it will be indicated on your desktop. You will also notice during this processthat a pen and a computer are highlighted on your pen's display.

i hope that this helps.
Francis V

Jul 03, 2011 | Smart Pulse Livescribe pen

1 Answer

2 gb the computer does not reconise the usb cradle


Hi,
2GB has nothing to do with the cradle.
Is your USB not working.

Feb 19, 2010 | Smart Pulse Livescribe pen

2 Answers

If i have 2 computers can i dock my pen at either computer


As long as your computers have a connector called a serial port on your motherboard then you will be fine. If you dont then you need to get an adapter to usb.

Aug 10, 2009 | Smart Pulse Livescribe pen

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