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Hi, I had the same problem with mine and found that if you plug the power head directly into the handpiece (bypassing the telescopic wand) and it worked only proved the problem is in the telescopic wand. The problem as I found was a broken terminal in the end that connects to the powerhead (female socket). As it is a non repairable part means replacement at $100AUS I have had my machine for 3 years and in this time have replaced the both powerhead once and the wand twice within 2 years of owning the machine. The wand has now gone faulty again 4 months after replacing it and consequently Electrolux only warranty spares for 3 months which I think is poor! Its a great machine but a little too delicate even if it is only used for domestic operations once a fortnight! I paid $700 for my Oxy3 3 years ago and wont be buying another Electrolux product due to poor service (customer and product):((
one) the powerhead is dead legit as in there is no power coming to it or the motor is actually dead.
2) something jammed in the brush and popped the reset button. The reset button is a red button located as your looking at the back of the powerhead on the right side. Usually a red square. Push it and it SHOULD start up again.
That being said, if you have done the reset button and it still does not work, that unit I beleive has either a 2 or 5 year warranty (cannot remember dont have the documentation in front of me) and if it is still covered under warranty for you, take it to your closest Vacuum repair shop. Do take the hose and powerhead with the cannister unit.
There was a (common cause) power arc during the swap (while running the vacuum).
The fuse located under the grey clipped-on plate of the canister is blown. The fuse is soldered-on the board and would need to be changed (board or fuse). Not "user friendly" zone. Warranty? Smart if they designed a breaker button instead of a fuse here...
Rick
Open up the power head and check the toothed corners where the power head sits - it sounds like thread has caught up at the sides which can only be removed by opening up the powerhead to clean it.
I am getting suction to the power mate, but the mate doesn't
work. The belt seem fine, but the light and beater doesen.t
go on. Tried the reset - no result. Thanks
There is a no filter safety device part #1130912-01, maybe the new filter isn't in quite like it should be or this device has gone bad. Also check the brush roll and make sure it turns easily, if not then that could be the cause.
There is a reset button at the back of the powerhead. The user manual can be downloaded from the electrolux website, although I didn't find it very useful. There was some info on how to change the powerhead drive belt.
the powerhead gets its power through a connector adjacent to the hose connection to the vacuum end. there's two wires embedded in the hose which make its way to the handle, pipe and powerhead. take apart the handle and see if you can read continuity from one end to the handle switch.
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