Tried putting in new toner and drum cartridges, still have toner mess on rt side of ea sheet of paper.
The transfer roller may have toner on it that is making that mess. Remove the toner and drum, look inside the printer, there is a grey roller towards the back of the printer. Is there toner on the right hand side that corresponds to the print out? If there is, cleaning it may only make it worse. Replacing it would be the best solution. You would want to make sure that the drum is clean after replacing the roller, if it is not ,then it will transfer to this roller once again.
Remove the toner and the paper tray and open every door on the printer. Take a can of air and blow out every nook and cranny in the printer. Check and carefully wipe all rollers. There a fuser kit in the printer, likely in the back. If you feel comfortable with it, remove the fuser kit and use a can of air to continue cleaning. Reassemble the printer and run a few test pages, it may look like a bigger mess for the first few pages (up to 25). However, as you run the pages the print should clear up. If you still have a streaks on the pages, you will likely need to order an maintenance kit from dell. This kit should include the fuse, rollers and other replacement parts for the printer.
I hope this has helped you
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Still hoping someone can help - 6/25/09.
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