Never buy Kitchen Aid Appliances...Its Customer Service stinks and is the worst no support talk about buying the CAdillac and paying premium price... I wish we didn't go for this brand appliances especially the Architect Series II - 27" built-in Micowave/Oven combo Model: KEM378SSS00. The bottom convection oven never worked right and it doesn't bake evenly i.e., cake or pizza... we're stuck with the problem
with no recourse. The bottom of pizzas appear to come out as raw and so is the baking.of cake not uniformly turning brown..can anyone help??
I have a 2yo Kitchenaid oven, and my advice is first, don't use convection for cakes or pizza. Use the thermal oven. For pizza preheat to 500 degrees, then put the pizza on the lowest rack, and bake for 7-8 minutes.This way the bottom browns, and the top doesn't get broiled from the top element coming on during the bake cycle.
As for cakes, again place them on the low rack so that they get bottom heat. I keep my eye on the oven and when the broil element comes on I stick a piece of foil over the cake until it goes off. Otherwise it will set the top and the cake won't rise as much. Even doing that cakes don't rise as much as they did in my old oven, and they brown too much on top.
The convection oven does a good job of cookies, and the broil mode is okay.
I wish I hadn't bought this oven, but I didn't know about the upper (broil) element coming on during the bake cycle until I'd had it for awhile, and it was too late to return it.
If anyone's shopping for an oven, ask questions, and don't get one that maintains the oven temperature by activating the broil element when baking.
[email protected] and type 'Attention: Audrey' in the subject line. Please include your full name, phone number, and model and serial number, and I would be happy to try to help resolve the situation with your appliance.
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