Question about Smart Pulse Livescribe pen
Posted by Anonymous on
If you have good soldering skills, and buy a dead (stuck error) "parts" pen online, it's possible to swap displays. Not something for a beginner though. The display cable is flat Kynar, easily destroyed in attempted de-solder.
Posted on Sep 27, 2015
Hi Livescribe user, i owned both the livescribe Pulse and Echo and they both failed with the same problem-a black LCD display. I contacted Livescribe via Live Chat which is a 24 hour service and i was asked a few questions one of which was to provide the pen's serial number. This is needed to determine if your pen is still under warranty. if you do have your original packaging the serial number would be found on the outside at the back. If not you would need to
1. Open your Livescribe desktop
2 Click on thelp menu
3. Click on livescribe support( internet conection needed)
4. A browser opens up
5. Click on support
6. Click on Customer Support
7.Click on item 28005-getting the smartpen serial number( blue text)
and follow the instructions.
To contact Live Chat go back to
3. As above
4 Scroll to the bottom of the page
5. Click on SUBMIT A REQUEST( Blue text )
6. A new page opens up
7. Click on Live Chat( bottom of the page)
I was quite impressed and satisfied with Livescribe's response. Both of my pens were replaced (valid warranty).
The Echo did fail a second time but i never pursued getting a second replacement and my Pulse works fine.
Hope this helps
Posted on Aug 11, 2014
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
Here's a link to this great service
Posted on Jan 02, 2017
Tips for a great answer:
Oct 04, 2017 | GE Kitchen Ranges
Feb 26, 2015 | AOC 193FW LCD Monitor
Jul 21, 2014 | Speco SPC-RMX4CD - RMX4CD 4 Channel Color...
Apr 07, 2014 | HP Compaq Presario 2500LA Notebook
May 12, 2011 | AT&T Nokia 6555 Cell Phone - Black
Oct 27, 2010 | Samsung Eternity Cell Phone
Jun 24, 2010 | Samsung Lands Phones
Aug 26, 2009 | Motorola Mobility RAZR V3
Jul 30, 2008 | Apple iPhone Smartphone
2,315 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: