How do you repair a 311 code on an embroidery machine

The embroidery arms are usually machine specific. I had to label two Husqvarna embroidery units for my neighbor. She had mixed up which embroidery unit went with which machine. She was about to take the machines to the repair shop after the units failed to properly connect to the the embroidery socket on the machine she tried to use. Once the correct embroidery arm was connected to the matching machine, the unit worked fine. (One of the machines was a Designer 1. I'm not sure about the second.)

The largest hoop available for the Designer SE is 360 x 350 mm. The compatible hoops are listed here: https://www.husqvarnaviking.com/en-US/Accessories#.947 .

I hope this helps.

Cindy Wells

It depends what needs repairing? They are available to buy

viking embroidery arm ' eBay

https://www.ebay.ca > sch

21 items - Husqvarna Viking Embroidery Unit/Arm Attachment Model VSMAB ForDesigner 1 Sweden · Husqvarna Viking Designer 1 Embroidery Arm, W/ Hard And ...

husqvarna embroidery unit ' eBay

https://www.ebay.ca > sch

20 items - Husqvarna embroidery unit for #1+. Embroidery unit in case,. Brand New. C $400.00. Buy It Now. Husqvarna Viking Designer SE Embroidery Arm Unit ...

Or ask Husqvarna Viking to repair or replace under warranty

Machines - HUSQVARNA VIKING®

https://www.husqvarnaviking.com > Machines

The EPIC™ ' 980Q sewing machine is our most advanced and comprehensive computerized sewing machine ever. Made for Sewers, by Sewers™ to set your ... ‎Sewing · ‎Quilting · ‎Designer epic™ 2 · ‎Designer sapphire™ 85

I assume you mean a Bernina 830. If you have removed the slide-on table, I have two possible solutions. I've seen this with a couple of Viking embroidery attachment units. (I am also assuming it's not a hoop issue.)

You could have corrosion on the pins that send the signals between the embroidery attachment and the sewing machine. Remove the embroidery attachment and turn off the sewing machine. Unplug the sewing machine. Spray the pins with an electronic contact cleaner; one example is here: http://www.homedepot.com/p/CRC-QD-11-oz-Contact-Cleaner-02130-6/202262505 . Push the embroidery attachment into the sewing machine by lifting up the far side and then sliding it into the port. Remove the embroidery attachment. Repeat this a few times. (The friction of the insertion and removal will remove any dirt or corrosion.) Plug in the sewing machine and turn it on. Try connecting the embroidery attachment. If it works, remember to clean the contacts the next time the embroidery attachment isn't recognized.

Once I helped someone with two sewing/embroidery machines with an unrecognized embroidery attachment. In that case, the person swapped which embroidery unit went with which machine. The contacts were not the same and didn't mate. Once the correct machine and embroidery unit were paired, the embroidery unit was recognized instantly.

I hope this helps. If it doesn't, you may need to talk to your Bernina repair technician at your local shop.

Cindy Wells

This should be in your Troubleshooting guide in the manual.
Here are some codes related to trouble codes on a Tajima machine, may need the correct error codes for your make Model machine.

http://www.theembroiderywarehouse.com/errorlist.pdf

Cheers and good luck!
Embroidery Services
San Diego, CA

You should probably take it to a Bernina repair person.

https://www.youtube.com/watch?v=RHYwvv8lJ74

http://sewsabina.com/blog/?p=84

http://freemo.com/bernina-artista-730e/
...

If the machine's embroidery arms have been moved under force when the machine's power is on, you may need to have the machine tune up and reset to true center. I would suggest taking it to a authorized repair shop for a good cleaning and service. In most cases for what you paid for the machine, there is included service that can come with the purchase of the machine, or in the least, a discount on mechanical services and repairs.
Cheers,
Kelly
Embroidery Services
San Diego, CA

Which model number.
Hirsch Support Tajima Embroidery

Error codes are listed here.
Tajima TME DC Electronics

Sounds like your embroidery unit may have a bad motor or broken drive belt. Get that unit into a repair shop.

Cheers,
Kelly
San Diego, CA
Embroidery Services

Hi Sharon,

That was my first "Convertible machine" I had the Baby Lock version. Exactly the same in every way, except for the name badge.

Make sure you have the "data door" open (revealed after the tool tray free arm section is removed.) and the "Feed Dog" Switch is "down for embroidery". If any of the connection tabs/pins on the "embroidery attachment" are missing or bent/broken off. the embroidery arm will not work properly.

With this old of a machine, look on EBay for external parts and things you need instead of seeking repair. Timing adjustments, and other machine maintenance can be done by most repair shops with a technician that repairs convertible embroidery/sew machines.

Put your machine name and model number in a search on youtube.com you will find a wealth of information there for your machine.

Cheers,
Kelly
San Diego, CA
Embroidery Services

Welcome to FixYa. Hi - Viking has online tutorials for several of the 955E features, including embroidery. 
Here is a link to the 955E tutorials. If the link isn't active, paste it into your brower window.  
http://www.husqvarnaviking.com/us/6616_393.htm
As mentioned in the next paragraph, you can order a manual from your Viking dealer if you don't have yours. The Viking manuals aren't very expensive, and it is well worth having. You'll find detailed instructions for inserting and calibrating the embroidery arm, which happens everytime you insert the emb arm. See the Hints and Tips paragraph below.
If your machine is broken, the 955E Parts manual lists each part number in the machine, and the 955E Service Manual should provide instructions for repair. But because the 955E is not discontinued (as far as I know), the dealer might not be willing to sell you those manuals or order the parts you need. eBay often has Parts and Service manuals for sale for current model Viking machines, or you might be able to find them for sale on other web sites. Keep in mind that if your machine is still under warrantly, you risk voiding the warranty if you attempt to remove the covers and perform a "non-consumer" repair.
Some general hints and tips for inserting and removeing your embroiodery arm and navigating the Viking web site: 

• Always turn your machine off when you attach or remove your embroidery arm or when you insert or remove an embroidery design card.
• When you insert your embroidery arm, insert an embroidery design card. When you turn your machine back on, you should see a message on the info screen that says something like "embroidery arm will move". Press OK, and the embroidery arm will calibrate. 
• After the embroidery arm has calibrated, place your hoop on the embroidery arm. 
• Look at each end of your embroidery arm - you will find a connector that must slip into a corresponding connector on the embroidery machine. This connector slides into a corresponding connector on the machine. The connector on the machine has a cover that slides open and closed. If it is closed, it you might not spot it right away. You must open this slot when you attach the embroidery arm - slide the embroidery arm straight back (not at an angle), so the embroidery arm connects to the machine securely. Although you might need to nudge the embroidery arm in place, do not force it! 

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If you have additional questions or more information to add about your situation, please feel free to comment.
Cheers,' Ginny