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try changing phone to tone dialing . one phone line has been setup for Decadic dialing and the other line may be setup for tone dialing.
If tone dialing is working on one line but not the other then get phone company to change the dialing type on the phone line.
Dual tone multi frequency is the technical name for tone dialing and is more efficient than decadic dialing or pulse dialing.
At an educated guess sounds like dial tone is set to decadic if there are two phones the other phone will set off ringer when numbers dialed. May need to get phone provider to change dial mode in exchange line interface circuit to be Dual tone Multi Frequency Dialing and then switch phones to Tone dialing rather than pulse dialing.
I gather you have the setting for tone and pulse set to tone? Also are you aware the ringing tone is generated by the phone company? When you dial a number and it connects, the phone provider sends the ring signal to the dial phone and the ringing signal to the dialing phone. Do you get a dial tone before dialing?
This may be something as simple as REVERSING the line wires or a bad tone pad. Some pre 1980's tone pads didn't have polarity guard (EPG) and that's what we used to restrict dialing on touch tone lines (poor man's dialing restriction).
You can open up the jack the phone plugs into and reverse the red and green wires, or open up the phone and do the same thing. If it were my choice, I'd reverse the jack. If that doesn't fix it, pry off the faceplate cover over the dial, read the part number on the right side of the tone pad and post back. I'm sure I have an equivalent in the warehouse (outside of my 2 TT Mickey's) that I can give you a price on.
Dial tone is OK, but can't dial out • Make sure the tone/pulse setting is programmed correctly. TONE/PULSE DIALING 1. Make sure the phone is OFF (not in TALK mode). 2. Use the CID/VOL left (-) or right (+) arrow button to scroll to 1TONE or 2PULSE, or use the touch tone pad on the handset to enter the desired setting. For example, to choose TONE dialing, press the number 1 key. 1TONE is the default setting. 3. Press flash/program to store selection. You will hear a confirmation tone.
Lisa,
If the 900MHZ phone is Model 26928M programming for rotary dial usually goes like below, can't hurt to try on any model.
TONE/PULSE DIALING
This adjustment allows you to select tone (touch-tone) or pulse (rotary) mode dialing. The phone is pre-set for
touch-tone use. To set to tone or pulse dialing:
1. Press and hold the program button for two seconds. You will hear a beep.
2. Press the *tone button to select Tone Dialing or press #pause to select Pulse Dialing.
3. Press the program button again. You will hear a confirmation tone.
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