How can I access my TomTom home screen when I turn the device on - it appears the safety lock is on

A lot of tomtom's had this problem a while back where they suddenly put safety lock on for no reason, it was a bug in the firmware,have you tried updating the tomtom to the latest version available through tomtom home?

Hi, I was having trouble too and have found the manual for the 3rd edition online
http://download.tomtom.com/open/manuals/one3rd/refman/TomTom-ONEv3-en-GB.pdf

I'm following these instructions:

Installing TomTom HOME
Install TomTom HOME on your computer in the following way.

• Connect your computer to the Internet and then connect your TomTom ONE to your computer using the USB cable.
• A pop-up window appears. Select Run TomTom HOME. Click OK and follow the on-screen instructions.
• If the pop-up window does not appear, browse to the TomTom device on your computer and run the file named Install TomTom HOME.
• TomTom HOME is also available for download from the TomTom website.
• For more information visit www.tomtom.com/home
• Once installed, TomTom HOME will start automatically whenever you connectyour TomTom to your computer.

Hope this helps, Lynsey

Turn the unit upside down and locate a small hole labeled "RESET". Use the end of a paper clip to keep it pressed for 7 seconds and then release it. Try to turn on again. If this works, (using a usb cable) hook it up to a computer with internet access and download TomTom Home from here:

http://download.cnet.com/TomTom-Home/3000-2381_4-10828831.html?tag=mncol

Click on the button labeled "UPDATE MY DEVICE"

Let me know how it goes so I can offer other possible solutions

Connect it to your computer, the one with which you set the pin and use the Home application to remove the lock.

tap the map screen to get in the main menu, then tap change preferences, then safety preferances, then select disable safety lock.


bill

the other users who faced the same error tried this instructions and solved the problem as follows:-- We have a result!
After calling the helpline to find it was number unobtainable! I returned the unit to Halfords who called another helpline number. They took my e-mail address and when I returned home an e-mail was waiting with the following instructions which worked.
I now have a fully functioning TomTom! Thanks for the advice fellas:

Thank you for contacting TomTom Customer Support.

In this email you will find the solution for the error on your TomTom. This solution can be used in the following situations:

• The device hangs in the start screen (splash screen)
• An SD-card with a red cross is displayed on the screen
• A picture with a red dot and white cross is displayed
• The device can’t be turned off

If you haven't already done so, please download and Install TomTom Home from http://www.tomtom.com/7602

If you don’t have a full backup of your TomTom yet we advise you to make one before continuing with the steps in this email. You can make a backup by following the steps below:

1. Reset your TomTom device: http://www.tomtom.com/6965 and connect it to your computer.
2. Click on 'Backup and Restore -> Backup' in TomTom Home 2.0
3. Enter a name for the backup and click [OK]
• IMPORTANT: When the software is asking to delete parts from the backup click [NO]

After the backup is made you delete the files from the root directory of the TomTom. Follow the steps below to do this:

1. Reset your TomTom device: http://www.tomtom.com/6965 and connect it to your computer.
2. Open My Computer in Windows, or Finder in Macintosh from your desktop and turn on your TomTom device.
3. On your screen a new removable disk appears, this is your TomTom device, click on the disk to open it.
4. You will see a list of folders and a list of loose files
5. Delete all of the loose files. IMPORTANT: The folders with their content must NOT be deleted.
5. Close the window when all files are deleted by clicking on the [x].

Next we will reinstall the application via TomTom HOME.

1. Start TomTom HOME on your computer
• TomTom Home should automatically check for updates and prompt you to install them, if not:-
2. Click on 'Update my device'. If you get the message 'No Items Available', or there is not an application to download, click on 'Add Maps, Traffic, Voices etc -> Items on my computer', select the application and click on 'Add'.
3. Select the Application update.
4. Click on 'Device -> Disconnect Device', then turn off your device when it is done installing and disconnect it from your computer.
5. On a PC, in the System Tray by the computer clock, click on the 'Safely Remove Hardware' icon and disconnect the TomTom also in this way.

When switching on the device it should boot as normal again.

Hi there,
Yes, I too have experienced a problem with locking up when I take my TomTom 910 out of the dock after being connected to my computer. I also took my TomTom back to shop and was shown how to do a Hard Re-set on it. Firstly, you have to locate the reset button (which I see you have. Why it is hidden away in such an awkward position I don't know. I carry a pin/paperclip around with me for this purpose!) Press the reset button once until the TomTom screen switches off. Then with the TomTom off press AND HOLD DOWN the On button on top of your TomTom. Keep holding as white computer script appears on the screen. Carry on holding down until the remainder of the script appears to almost fill up the screen with script info and then this stops. Then release the On button and the TomTom icon will appear. After 2 to 3 minutes the TomTom should switch to show the current location map and look for satellites. Locking on to satellites can then take up to 15 minutes by the way.
Hope this helps.
Good Luck!!!

neo

This solution can be used in the following situations:

• The device hangs in the start screen (splash screen )
• An SD-card with a red cross is displayed on the screen
• A picture with a red dot and white cross is displayed
• The device can’t be turned off

If you haven't already done so, please download and Install TomTom Home from http://www.tomtom.com/7602

If you don’t have a full backup of your TomTom yet we advise you to make one before continuing with the steps in this email. You can make a backup by following the steps below:

1. Reset your TomTom device: http://www.tomtom.com/6965 and connect it to your computer.
2. Click on 'Backup and Restore -> Backup' in TomTom Home 2.0
3. Enter a name for the backup and click [OK]
• IMPORTANT: When the software is asking to delete parts from the backup click [NO]

After the backup is made you delete the files from the root directory of the TomTom. Follow the steps below to do this:

1. Reset your TomTom device: http://www.tomtom.com/6965 and connect it to your computer.
2. Open My Computer in Windows, or Finder in Macintosh from your desktop and turn on your TomTom device.
3. On your screen a new removable disk appears, this is your TomTom device, click on the disk to open it.
4. You will see a list of folders and a list of loose files
5. Delete all of the loose files. IMPORTANT: The folders with their content must NOT be deleted.
5. Close the window when all files are deleted by clicking on the [x].

Next we will reinstall the application via TomTom HOME.

1. Start TomTom HOME on your computer
• TomTom Home should automatically check for updates and prompt you to install them, if not:-
2. Click on 'Update my device'. If you get the message 'No Items Available', or there is not an application to download, click on 'Add Maps, Traffic, Voices etc -> Items on my computer', select the application and click on 'Add'.
3. Select the Application update.
4. Click on 'Device -> Disconnect Device', then turn off your device when it is done installing and disconnect it from your computer.
5. On a PC, in the System Tray by the computer clock, click on the 'Safely Remove Hardware' icon and disconnect the TomTom also in this way.

When switching on the device it should boot as normal again.

Go for update it will solve your problem.

Try this and post back if your problem still persists .

I logged onto TOMTOM/Home first and then connected my TOMTOM to my computer. Success!