Question about Dell A940 All-In-One InkJet Printer

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Hardware 0502 on Dell A940

Go to print and nothing prints then code Hardware 0502

Posted by Anonymous on

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4 Suggested Answers

6ya6ya

6ya staff

  • 2 Answers

SOURCE:

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Posted on Jan 02, 2017

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Anonymous

  • 69 Answers

SOURCE: hardware error:0502

1. Ink cartridges lids are open which is not allowing cartridges to move freely.
2. Ink cartridges carriage will not move from its original position(left) when front cover is opened
3. Encoder strip is Dirty.
4. Encoder strip is Out of position.

Solution:
1. Open the front cover and check if ink cartridges lids are properly snapped in.

2. Turn the printer off and pull out the power cable from power socket, open the front cover and manually center the ink cartridges carriage.
Clean the metallic rod inside the printer using WD40 or Kleenex from Left corner to right corner properly.

3. Cleaning the encoder strip:
a. printer should be off and disconnected from power.
b. open the front cover.
c. Using a dry, lint free cloth, pinch the encoder strip on the right-hand side of the cartridge carriage and pull your fingers across it toward the right-hand side of the printer and you can move the cartridges carriage to clean the strip completely.
d. Note: The encoder strip is a narrow band of clear plastic and can be difficult to see without direct lighting running parallel to metallic rod.
e. Close the printer and try again to print.

4. Repositioning the Encoder strip.
a. Remove the power cord from the printer.
b. Open the front cover.
c. Gently slide the ink cartridge carrier to the middle of the printer.
d. Gently move the top part of the printer belt to the right.
e. Using an index finger, gently push encoder strip down and then back up, to get it back into the slot located on the back of the ink cartridge carrier.
f. Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.
g. Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of the encoder strip.
h. Once the encoder strip has been re-seated, close the scanner lid.
i. Re-connect the power cord to the printer and try again to print.



Incorrect position of encoder strip
564e52e.gif



Correct position of Encoder strip
7143e8b.gif



Hope it should fix the issue.

Posted on Nov 07, 2008

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Anonymous

  • 156 Answers

SOURCE: I have Dell A940 printer-I was printing some documnets and suddenly the printer stock and it was written on the screen: Hardware Error: 0502.What do I need to do?

Firstly Insert The Printer's Driver Software Disk In The Computer And Completely Uninstall The Printer Driver Software. Don't Remove It From Control Panel. You May Use Any Uninstaller Software For Removing the Printer's Driver Software And If You Don't Have The Printer's Driver Software Disk. Here's The Link For Uninstaller Software. ( It Will Work Only With WINDOWS OPERATING SYSTEM)

http://wugnet.com/shareware/spow.asp?ID=638

Then Clear The Temp And Prefetch Files.

Disconnect the printer's cable form the back of the computer and disconnect printer's power cable and turn it off.
Press and hold the printer's power button for 30 Seconds then release it.
Turn off your computer and then disconnect all the cables from the back of the computer.
Press and hold the computer's power button for 30 Seconds then release it.

Wait 2 minutes.

Hook up monitor, mouse, keyboard, internet connection and power cable and then restart your computer.

Hook up printer's power cable and then turn it on.
Hook up printer to the computer.

Pull the cartridge to the middle if it's not...Clean the cartridge with the soft cloth...reinsert the cartridge.
You need to clean the steel shaft that the ink cartridges slide on.
Restart the printer.

This Link Will Help You

http://blog.forret.com/2006/02/lexmark-printers-with-hardware-error-0502/

Copy and paste the link below in your internet browser and then download and install the LATEST PRINTER'S DRIVER SOFTWARE AND FIRMWARE AVAILABLE, IF ANY..

WINDOWS 2000
http://support.dell.com/support/downloads/driverslist.aspx?os=WNT5&osl=EN&catid=-1&impid=-1&servicetag=&SystemID=PRN_ALL_A940&hidos=WW1&hidlang=en&TabIndex=

WINDOWS XP
http://support.dell.com/support/downloads/driverslist.aspx?os=WW1&osl=EN&catid=-1&impid=-1&servicetag=&SystemID=PRN_ALL_A940&hidos=WNT5&hidlang=en&TabIndex=

WINDOWS VISTA 32 BIT
http://support.dell.com/support/downloads/driverslist.aspx?os=WLH&osl=EN&catid=-1&impid=-1&servicetag=&SystemID=PRN_ALL_A940&hidos=WW1&hidlang=en&TabIndex=

Restart Your System.
Issue Resolved.

Feel Free If u need any further help.....

Posted on May 26, 2009

Rob C

  • 547 Answers

SOURCE: how do i fix hardware error 0502 on my dell

There is a shiny steel bar inside the printer, and the ink cartridges move up and down this bar to print on the page. If this bar gets gunked up from stray ink or paper dust, then the motor strains to move the print heads back and forth, and you get this error.

Fixing it is simple. Take some kleenex, and with power unplugged, clean the bar very well. Then Spray some WD-40 on a Kleenex, and lubricate the bar by wiping the WD-40 kleenex on the bar.


If this helps, be sure to hit the "thumbs-up" for me!

Posted on Dec 27, 2009

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1 Answer

Error message: HARDWARE PROBLEM ERROR CODE 0502 Only prints top part of page and then gives error code raabe@shaw.ca


Refer to this article from the Lexmark website on Error 0502 on the Lexmark X6150/X6170 Printer LCD Display. If error continues even after following the steps, contact Lexmark technical support for additional assistance. Thanks.

Jan 06, 2011 | Lexmark X6150 All-In-One InkJet Printer

1 Answer

Receiving message Error 0502


hello

this should help

Lexmark printers with "Hardware Error 0502? Published on February 11, 2006 in hardware. 252 Comments Tags: 0502, error, fix, hardware, lexmark, printer. Good tip for the Lexmark All-in-one inkjet printer owners (mine is the X6170):
98393867_e286ea59ca_t.jpgAfter some months of use, your printer might get the habit of stopping in the middle of a page and showing "Hardware Error 0502" on the LCD display. If you leave the printer alone for a while, it might start printing again. Then again, it might not. Pretty annoying.
The Lexmark support site will let you power off, remove the power cord for 30 seconds (!!), take out the cartridges and fiddle with some encoder strip. This whole procedure might take you up to 30 minutes and it will not help (been there, done that).
The real answer is given by a person called 'clem':
98393885_c4f82c99a9_m.jpgHardware Error: 0502.
On the multi function machine seems to be a coating on the metal rod that the cartridges travel on. Just wipe this rod with a kleenex and the problem seems to go away. Somehow it presents a drag on the cartridges and causes an error.
Clem
(from fixyourownprinter.com)
This works! Clean the ****** with a paper towel (another page talks about re-lubricating the thing, but that was not necessary in my case). The towel will be black (ink residu, presumably), but there you go printing to your heart's desire again

Nov 30, 2010 | Office Equipment & Supplies

1 Answer

Printer displays hardware error 0502 wont print " HELP "


The 0502 error can have any of four possible causes:
- A faulty black/photo cartridge
- A faulty color photo cartridge
- A dirty encoder strip
- The encoder strip being out of position
.... most of the time, it's the encoder strip that is giving the problem..
goto
http://support.lexmark.com/index?userlocale=EN_US&locale=EN&page=content&segment=SUPPORT&productCode=LEXMARK_X5150&id=HO2707

May 24, 2010 | Lexmark X5150 All-In-One InkJet Printer

1 Answer

Dell AIO A940 is giving me an error code 0502 and won't print. Says it is busy?


Check this out for the error. The trick here is to make sure the bar is cleaned and lubricated with furniture polish or cooking oil.

http://blog.forret.com/2006/02/lexmark-printers-with-hardware-error-0502/

May 24, 2010 | Dell A940 All-In-One InkJet Printer

1 Answer

Printing stops and gives error code


The error is caused by either the cartridges or the encoder strip. Here's a link to the Lexmark website to guide you on what to do. Just click on this link: http://bit.ly/affECc .

Mar 31, 2010 | Lexmark X5150 All-In-One InkJet Printer

1 Answer

Hardware error 0502


Hi,
Problem:The Shiny Silver bar that your Print Cartridges glide back and forth on is the problem.When the motor that moves the cartridges left and right have too much resistance, you get this error code 0502. Solution: Take some kleenex, and with power unplugged, clean the bar very well. Then Spray some WD-40 on a Kleenex, and lubricate the shaft. Hope this helps. Thanks for using Fixya.

Feb 27, 2010 | Dell A940 All-In-One InkJet Printer

1 Answer

Printing error says: Hardware error 0502 (?)


he real answer is given by a person called ‘clem’: 98393885_c4f82c99a9_m.jpgHardware Error: 0502.
On the multi function machine seems to be a coating on the metal rod that the cartridges travel on. Just wipe this rod with a kleenex and the problem seems to go away. Somehow it presents a drag on the cartridges and causes an error.
Clem
(from fixyourownprinter.com)
This works! Clean the ****** with a paper towel (another page talks about re-lubricating the thing, but that was not necessary in my case). The towel will be black (ink residu, presumably), but there you go printing to your heart’s desire again.

Jul 12, 2009 | Lexmark X5150 All-In-One InkJet Printer

1 Answer

Lexmark X160 is not printing at all or receiving Faxes. The error that keeps coming up is Hardware Error 0502. Please Advise.


ok sir pls see the link this is the helpfull for the error 0502 in lexmark x160 all in one inkjet printer...ok

http://blog.forret.com/2006/02/lexmark-printers-with-hardware-error-0502/

Apr 07, 2009 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

Wont finish print job hardware error 0502????


I found this:

http://blog.forret.com/2006/02/lexmark-printers-with-hardware-error-0502/

Hope it helps!

Mar 28, 2009 | Dell A940 All-In-One InkJet Printer

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