Question about HP Pavilion 23xi 23" LED LCD Monitor - 16:9 - 7 ms - Adjustable Display Angle - 1920 x 1080 - 250 Nit - 1,000:1 - DVI - HDMI - VGA

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Mouse pointer disappers

I have two monitors. My mouse pointer disappears in certain programs (specifically Word) on the pavillion 23xi monitor only. I have restarted, unplugged and replugged it, messed with monitor menu options/modes, changed Windows 8 settings one at a time and then in groups. Nothing works. No matter what, when the pointer is on the screen it looks as though it were chopped into segments and some of them are missing or put in the wrong place.

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Greetings from Canada! I am pretty new at Windows 8 but was having the same issue. Maybe you could try the same thing I did just to see if it helps. I had to hard shut down... Then I did two things - cleaned my screen really well.. Figure if it is sensitive and something gets stuck on screen it will not clear... Then I went to pointer options for mouse and cleared the box that says "hide mouse while typing". My guess is - With that box selected, if the screen gets stuck the mouse disappears because the pc thinks you are typing? Give it a try and let me know.

Posted on May 05, 2015


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I've seen this happen a couple of times when Word uses the initial preview "Read Mode" or Protected View . Try changing the mode by clicking on the View tab and changing the mode to Print Layout. When it happens to me, that seems to do the trick. If you don't want Word to use the Protected View, go into the Trust Settings for Protected View and uncheck the options in there...this may also keep it from happening in the future...good luck! :-)

Posted on Apr 24, 2014


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Posted on Jan 02, 2017


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SOURCE: monitor in sleep mode

my computer is on but screen is black and has power. How can I fix it?

Posted on Sep 13, 2008


  • 77 Answers

SOURCE: monitor continuously displays the menu option

click on the monitor menu button and change settings after save and exit.

Posted on Jul 09, 2009



  • 7191 Answers


The problem of OSD Menus popping up automatically are usually caused due to a faulty switch in the Menu button which is getting switched on automatically.

This menu will not harm the computer but constant OSD menu will most probably lead to permanent damage to the pixels in the LCD screen plus it is a constant irritation to your eyes which are most precious.

This problem can be rectified by replacing the faulty menu switch. Hope this solves your problem Thanks.

Posted on Jul 23, 2009


  • 1 Answer

SOURCE: My monitor will not wake up

I wm having this same issue. Dis you ever get this resolved?

Posted on Oct 22, 2009


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SOURCE: Monitor comes on and says no input signal, then

Get another known good cable and plug that in. If that fails, then plug into another known good computer. If that fails, then either your monitor is bad, or your video card is bad.

Posted on Nov 01, 2009

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