You've got a broken rope link (the rope that connects the spring to the door, or it may have popped off the guiding pulley. If you can pull the dishwasher out about 6 inches, you should be able to see what is the matter and possibly fix it yourself.
If you need further help, reach me via phone at https://www.6ya.com/expert/ronald_e6b9572cebe3ad27
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