If the touchscreen cable is broken or damaged, the only fix is to replace the touchscreen assembly with a new unit which includes a longer and more robust amber color cable . I suggest that this repair should only be done by an authorized Viking dealer.
This Replacement LCD Touchscreen is suitable for your Janome Memory Craft MC 350e
Janome Memory Craft MC350e Replacement LCD Touchscreen
Janome Memory Craft MC350e Replacement LCD...
Buy your Janome Memory Craft MC350e...
Janome Memory Craft MC350e Replacement LCD...
Buy your Janome Memory Craft MC350e...
Touch screen on a Designer 1 may not be responding due to a number or reasons. Here are some possibilities:
1. A Designer 1 screen will 'go to sleep' when not used. The length of time of 'no use' is set in the preferences. Shut off the machine and see if screen is active.
2. The 'sleep mode' may have been accidentally reset by going into the 'technical menu'. Technical menu can only be accessed by depressing a number of buttons in a specific sequence which is not revealed to consumers, but if you were 'playing' around with buttons, the technical menu may have been accessed and changed the 'no use' time or 'dormant' setting. Go to your dealer, or a reputable Husqvarna Viking dealer, who will be able to check this out on the spot (if they are really a qualified dealership).
3. Mechanically a number of factors may have caused the black screen, if neither of the above are the solution. These can be: disconnected screen cable, circuit board malfunction, or as you are suspecting ... a cracked screen. If you can see a 'scratch' like mark on the screen, it is most likely the cause of your problems. Yes, all of these are fixable by a qualified technician.
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