Magenta always saying empty even though new cartridge installed

reset the engine to the factory. and clean the cupper pins that are on back of cartridge and on the carriage.

When installing the cartridges, it is important that you insert them from left to right with the black cartridge first and the magenta cartridge last. The reason for this is because the magenta cartridge has a clip on top of it that goes into the cartridge door sensor. The clip needs to push the sensor in so the printer is able to function with the cartridge door open. If you insert the magenta cartridge first, the printer will think the cartridge door is closed and you will get a error message for the other missing cartridges.

try this. Clean the place were the ink goes into the printer. On the printer with running alchol and a qtip. Be real gental, and try and leave any residue or cotton on either place. Also, check and see if the cartridge reset itself. Sometimes you have to go into the program and reset it manualey. Sorry about the spelling errors, good luck and let me kknow if this helped!

I think you need to change the magenta cartridge.

Plug in your machine while you hold the stop button, with all the full inks installed, sometimes this machine can be stubborn.

When you take the toner cartridge off the imaging unit, is there magenta toner in the open slot of the IU? Assuming that there is nothing wrong with the toner cartridge, you are possibly looking at a bad engine control board.

Replace the Magenta ink tank. They just go bad sometimes.

Take all carts out of the machine. Have a look into the cart holder. Is there ink swapping beneath the white plastic? (You might shake the machine ;-)

If yes, the cart holder leaks and needs replacement.

If not (your lucky!) it could be that the automatic cleaning procedure which starts when a cart is changed has soaked the carts empty.

Do set machine with date and time and NEVER unplug NOR use a power switch which breaks the power supply.

Do use constant power and switch off machine by pressing stand-by-fax-button!

Everytime when machine comes to (new) power contact it runs an extensive ink cleaning procedure. thats why your carts are always near empty....
The stand-by will prevent this and machine does some cleaning procedures which consumes only a few drops(!) of ink!


The display asks you if you have changed the carts. Do answer this question by pressing 1 for YES or 2 for NO.
This will reset the built-in inkcountermanagement to the correct settings

The tape method worked for me on my 1960C. I put duct tape over the window in the front. If there's a place you can see ink, cover it up.

What error does the machine show up?
Plz give some more info in detail!!!!!