Locked out of Norstar Voicemail Admin

Dial Feature 985
When the display changes to say SET something, dial 9
it'll prompt for a password, dial 73738767793
it'll ask if you want to reset the password, say YES
then you'll be able to login with feature 983 1020000

Feature 983 log in is 120000 (if 2 digit extension, 1020000 if 3 digit, 10020000 if 4 digit extensions)
Select Mbox, enter that locked extensions mail box number, You will see password RESET. Select RESET. Release out. This will reset that mail box password to 0000. Use feature 981 on that phone and enter the new default password of 0000. you will then be prompted to change the password.


So in other words, try 1020000, 10020000, 120000

Try below
You will need to dial into the system admin of the voice mail
Feature 983
the password is dependent on how many digits your extensions use. 1020000 for 3 digit and 10020000 for 4 digit, 120000 for 2 digit.
go through the screens

Mailboxes, modify, scroll to password and press change.
Will reset to 0000.

to reset the administrator pasword enter feature 985 press 9, at the password prompt enter 73738767793 (resetsmpwsd) and press ok or #,press yes to reset password. password should be defaulted to 0000. then try Feature 983. if your system has 2 digit intercom #s your password is 120000 if your system has 3 digit intercom #s your password is 1020000.

Feature 983 defult password is 120000 for 2digit locals and 1020000 for three digit locals and 10020000 for four digit local > Don't use # key

to reset the administrator pasword enter feature 985 press 9, at the password prompt enter 73738767793 (resetsmpwsd) and press ok or #,press yes to reset password. password should be defaulted to 0000. then try Feature 983. if your system has 2 digit intercom #s your password is 120000 if your system has 3 digit intercom #s your password is 1020000.

Hi there, let me give this a crack at it...
The Telephone system sounds like a Norstar BCM... what Consultel1 gave you as an answer is correct, for a Norstar Key system.
OK, do all that Consultel1 stated: -> FEATURE 983 -> You will now see LOG:type in 738662 (SETNNA) and press OK -> You will now see PASSWORD: type in 266344 (CONFIG) and press OK -> then you will see the ADMIN and the options for MBOX, AA, OTHR
Now follow Consultel1 advise on changing Voicemail Passwords, from his orginal post.
Good Luck!

Feature 983
password is: 1020000 (if you use 3 difit extensions)
OR
120000 (if you have 2 digit extensions)

You will need to dial into the system admin of the voicemail
Feature 983
the password is dependant on how many digits your extensions use. 1020000 for 3 digit and 10020000 for 4 digit, 120000 for 2 digit.
go through the screens

Mailboxes, modify, scroll to password and press change.
Will reset to 0000.

To reset passwords for Feature 983 do the following

Press Feature 985
Press 9
Enter 73738767793
Press OK

Now go back to Feature 983
Enter 120000 for 2-digit extensions, 1020000 for 3-digit or 10020000 for 4-digit