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I purchased my 5500 in Feb of 2008. I started having problems in late August with colors not printing. I cleaned the heads four times and still no results. I tried printing in just black and it would not print at all after cleaning four times. I called tech support 9-8-08 and got a free print head. Now in June of 2009 I'm running into the same problems again.
I called tech support and they sent another free print head. My brother-in-law bought 5 of these printers for his business and is having the same problems.
Can anyone tell me why the print head keeps going out? I've had 4 HP prints in the last 16 years and never once did a print head go out.
I'm begining to think it was a mistake to buy this printer.
The reason why the printhead is going bad is because this was a problem with the printer since it was launched since day one all tech support will do is replace the print head but if u call them and ask them to escalate the case to a manager and you need to act very irate then maybe and just maybe you should get a refund. the printhead keep rubbing against the bottom of the carriage in this printer causing the contacts to wear off really fast and thats the problem ur facing ,it was one factory faulted printer that was launched
I don't have a solution, but My Kodak 5500 All-in-One required about 8 new printheads in 2 years. This printer was expensive to begin with. Kodak used to send me free printheads. After a call to them last week I was told my 5500 was out of warranty, the printer cannot recocognize signals from the printhead and that they would email me a 30% off coupon to use for a printer from their Kodak online store. I am responsible for taxes and shipping and handling, which out to be high considering the weight of their printers. I am having a hard time financially and can't afford a printer even at 30% off. This bugs me. I think having read other posts that Kodak makes a bad printer.
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Doing reference on your issue. Double check the ink cartridge to make sure that the cartridge is correctly installed. Also be sure that the black ink cartridge used is compatible with the machine.
The next thing to do is a cartridge cleaning as the belief is that the print head is blocked. If you have done a thurough cleaning, the next thing to do is replace the black ink cartridge to be certain the ink cartridge is not faulty.
I have included print head cleaning instructions in case you have not done this cleaning process.
here is some information from the Brother support site:
If one or more of the ink colors are missing from pages printed by your machine (i.e. received faxes, copies and/or documents printed from the PC etc), nozzles in the print head may be clogged, or the ink cartridge in question may not be installed correctly. Verifying that the ink cartridges are installed correctly and/or cleaning the print head may solve the problem.
Cleaning the print head may solve the problem. When cleaning the print head, you are given the option to clean BLACK ONLY, one of the three colors (CYAN, YELLOW, or MAGENTA), or all four colors at once. For this issue we recommend cleaning only the affected color. If more than one color is missing then choose ALL.
When the machine completes cleaning the print head, press Color Start. A Print Quality Check Sheet will print.
Found this on the web. Click on link below to print the entire manual out to keep. Below are steps to do cleaning. If you find this helpful pls rate me. Thanks and Good Luck. http://www.brother-usa.com/ModelDocuments/Consumer/Users%20Manual/UM_MFC_210C_420CN_EN_286.PDF How to improve print quality Cleaning the print head To ensure good print quality, the MFC will regularly clean the print head. You can start the cleaning process manually if needed.Clean the print head and ink cartridges if you get a horizontal line inthe text or graphics on your printed pages. You can clean Black onlyor three colors at a time (Cyan/Yellow/Magenta), or all four colors at once. Cleaning the print head consumes ink. Cleaning too often uses ink unnecessarily. Caution Do NOT touch the print head. Touching the print head may cause permanent damage and may void the print head’s warranty. 1 Press Ink. 2 Press ▲ or ▼ to select Cleaning. Press Menu/Set. 3 Press ▲ or ▼ to select Black, Color or All. Press Menu/Set. The MFC will clean the print head. When cleaning is finished,the MFC will go back to standby mode automatically.If you clean the print head at least five times and the print hasnot improved, call Brother Customer Service (see Brother numbers on page i). Checking the print quality If faded or streaked colors and text appears on your output, some of the nozzles may be clogged. You can check this by printing the Print Quality Check Sheet and looking at the nozzle check pattern. 1 Press Ink. 2 Press ▲ or ▼ to select Test Print. Press Menu/Set. 3 Press ▲ or ▼ to select Print Quality. Press Menu/Set. 4 Press Color Start. The MFC begins printing the Print Quality Check Sheet. 5 Check the sheet to see if the quality is OK by following these steps: Color block quality check The LCD shows: 6 Check the quality of the four color blocks on the sheet. 7 If all lines are clear and visible, press 1 (Yes), and go to Step 10. —OR— If you can see missing short lines as shown below, press 2 (No). The LCD will ask you if the print quality is OK for black and three colors. OK Poor Is Quality OK? 1.Yes 2.No Black OK? 1.Yes 2.N 8 Press 2 (No) for Black or three colors with a problem. The LCD shows: Press 1 (Yes). The MFC will start cleaning the print head. 9 After cleaning is finished, press Color Start. The MFC will start printing the Print Quality Check Sheet again and then return to step 5. 10 Press Stop/Exit.
Found this on the web. Click on link below to print the entire manual out to keep. Below are steps to do cleaning. If you find this helpful pls rate me. Thanks and Good Luck. http://www.brother-usa.com/ModelDocuments/Consumer/Users%20Manual/UM_MFC_210C_420CN_EN_286.PDF How to improve print quality Cleaning the print head To ensure good print quality, the MFC will regularly clean the print head. You can start the cleaning process manually if needed.Clean the print head and ink cartridges if you get a horizontal line inthe text or graphics on your printed pages. You can clean Black onlyor three colors at a time (Cyan/Yellow/Magenta), or all four colors at once. Cleaning the print head consumes ink. Cleaning too often uses ink unnecessarily. Caution Do NOT touch the print head. Touching the print head may cause permanent damage and may void the print head’s warranty. 1 Press Ink. 2 Press ▲ or ▼ to select Cleaning. Press Menu/Set. 3 Press ▲ or ▼ to select Black, Color or All. Press Menu/Set. The MFC will clean the print head. When cleaning is finished,the MFC will go back to standby mode automatically.If you clean the print head at least five times and the print hasnot improved, call Brother Customer Service (see Brother numbers on page i). Checking the print quality If faded or streaked colors and text appears on your output, some of the nozzles may be clogged. You can check this by printing the Print Quality Check Sheet and looking at the nozzle check pattern. 1 Press Ink. 2 Press ▲ or ▼ to select Test Print. Press Menu/Set. 3 Press ▲ or ▼ to select Print Quality. Press Menu/Set. 4 Press Color Start. The MFC begins printing the Print Quality Check Sheet. 5 Check the sheet to see if the quality is OK by following these steps: Color block quality check The LCD shows: 6 Check the quality of the four color blocks on the sheet. 7 If all lines are clear and visible, press 1 (Yes), and go to Step 10. —OR— If you can see missing short lines as shown below, press 2 (No). The LCD will ask you if the print quality is OK for black and three colors. OK Poor Is Quality OK? 1.Yes 2.No Black OK? 1.Yes 2.N 8 Press 2 (No) for Black or three colors with a problem. The LCD shows: Press 1 (Yes). The MFC will start cleaning the print head. 9 After cleaning is finished, press Color Start. The MFC will start printing the Print Quality Check Sheet again and then return to step 5. 10 Press Stop/Exit.
There is more, but too long to put here.
You said you just replaced the ink jets. Did you clean the print heads? Here is Link on Web. If you find this helpful pls rate me. Thanks http://www.brother-usa.com/ModelDocuments/Consumer/Users%20Manual/UM_MFC_210C_420CN_EN_286.PDF How to improve print quality Cleaning the print head To ensure good print quality, the MFC will regularly clean the print head. You can start the cleaning process manually if needed. Clean the print head and ink cartridges if you get a horizontal line in the text or graphics on your printed pages. You can clean Black only or three colors at a time (Cyan/Yellow/Magenta), or all four colors at once. Cleaning the print head consumes ink. Cleaning too often uses ink unnecessarily. Caution Do NOT touch the print head. Touching the print head may cause permanent damage and may void the print head’s warranty. 1 Press Ink. 2 Press ▲ or ▼ to select Cleaning. Press Menu/Set. 3 Press ▲ or ▼ to select Black, Color or All. Press Menu/Set. The MFC will clean the print head. When cleaning is finished, the MFC will go back to standby mode automatically. If you clean the print head at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on page i).
I think your print head is finally dead. I would purchase this from www.precisionroller.com by searching for "Canon BJC4100 Ink." You get the print head, a black cartridge, and a color cartridge for $67.50. I think you should spend the money to keep this printer running. A lot of the new printers are cheap, the print heads only last about two years, and replacing the print head costs more than the printer did.
The
machine should begin cleaning automatically, and the LCD will
alternately show "CLEANING" and "PLEASE WAIT". When the machine
completes its cleaning cycle, the LCD will display the date and time.
Print the Print Quality Check Sheet and see if all colors are present:
Press the Ink Management key.
Use the up or down navigation key to select TEST PRINT.
Press Set to confirm your choice.
Use the up or down navigation key to select PRINT QUALITY.
Press Set to confirm your choice. Press the Color(Colour) Start key to print the Test Sheet.
If
one or more of the colors is still missing from the printed page,
cleaning the print head may resolve this problem. When cleaning the
print head, you are given the option to clean BLACK ONLY, three colors
at a time (CYAN, YELLOW, and MAGENTA), or all four colors at once. For
this issue we recommend cleaning only the affected color. If more than
one color is missing then select ALL. Follow the steps listed below to
clean the print head:
Cleaning the Print Head
Press the Ink Management key.
Use the up or down navigation key to select CLEANING.
Press Set to confirm your choice.
Use the up or down navigation key to select the color that is not printing -OR- Select ALL if more than one color is not printing.
Press Set to confirm you choice.
The machine should begin cleaning automatically, and the LCD
will alternately show "CLEANING" and "PLEASE WAIT". When the machine
completes its cleaning cycle, the LCD will display the date and time.
Test by printing the "Print Quality Check Sheet":
Press the Ink Management key.
Use the up or down navigation key to select TEST PRINT.
Press Set to confirm your choice.
Use the up or down navigation key to select PRINT QUALITY.
Press Set to confirm your choice. Press the Color(Colour) Start key to print the Test Sheet.
If
one or more of the ink colors is still missing from the printed page,
repeat the print head cleaning steps listed above up to 4 more times.
After each cleaning, print the Print Quality Check Sheet to see if
there is any improvement.
There is a problem with your printhead and it needs to be replaced, but this is a completely free process, kodak won't charge you anything for it. You need to call their support center to have it replaced, or you may go to their website on kodak.com/go/aiosupport to replace it yourself on line.
Cleaning the print head To ensure good print quality, the MFC will regularly clean the print head. You can start the cleaning process manually if needed. Clean the print head and ink cartridges if you get a horizontal line in the text or graphics on your printed pages. You can clean Black only or three colors at a time (Cyan/Yellow/Magenta), or all four colors at once. Cleaning the print head consumes ink. Cleaning too often uses ink unnecessarily. Caution Do NOT touch the print head. Touching the print head may cause permanent damage and may void the print head’s warranty. 1 Press Ink. 2 Press ▲ or ▼ to select Cleaning. Press Menu/Set. 3 Press ▲ or ▼ to select Black, Color or All. Press Menu/Set. The MFC will clean the print head. When cleaning is finished, the MFC will go back to standby mode automatically. If you clean the print head at least five times and the print has not improved, call Brother Customer Service
it could be down to the cartidges, if they are non canon orginal this could cause the fault, if they are canon cartridges it could be down to the purge unit no working corretly,
i know you have spent money already but it might be wise to spend 130 english pound with a years warrenty from canon and buy a new machine.
Since it sounds like you've gone through all the steps to clean the print head, I would suggest trying a new black cartridge. There may be a problem with the one you have.
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