Samsung Prostar 816 Keyset Display Telephone - ALMOND Logo

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Anonymous Posted on Oct 11, 2017

Problem with phone

Hi Our office currently is using a prostar 816 plus telephone system. We have a prostar 816 phone and it is having issues. In some ocassions when we receive or send calls the persons who we call hear our voice very low and we also hear the personh low. And also some key # do not work. What do you suggest shoud we consider changing the phones?

1 Answer

Billy Detlefsen

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  • Posted on Oct 11, 2017
Billy Detlefsen
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Call the phone company and ask them the question they should help or come around and fix. Regards Billy

5 Related Answers

Anonymous

  • 1 Answer
  • Posted on Mar 12, 2008

SOURCE: Speaker phone light continually blinks

The blinking light on the speaker button means the forward when busy is on. To cancel it- With the handset on-hook dial #12.
Then press your own station number. Then dial # again. The speaker button should stop flickering.
Note: If the SPK button continues to flicker, Forward all is activated. It is the same process as above but use #11 instead of #12

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Anonymous

  • 6 Answers
  • Posted on Jan 10, 2009

SOURCE: volume on incoming calls too quiet cant hear the person calling

On the side of your phone, where the microSD memory card goes.
Thers a button above it, that clicks up/down. Press it until the volume is the right size for you.

consultel1

george peters

  • 860 Answers
  • Posted on Mar 21, 2009

SOURCE: samsung prostar 816 plus system ringing problem

sounds like your having a couple of problems at the same time. the lines only ringing at station 1 is the default setting of the system my guess is that the time and date are also way off if thats the case.
To change the ringing on a prostar 816 you first need to be at a display set (doesn't matter what the extension number is).
with the handset down enter #20 the screen should say MMC DISABLED
1) enter in 1 2 3 4 1 # (that enables programming)
2) enter in #62 the screen should say day ring assn
3) press the line you wish to program
4) press the buttons for the extensions that you wish to ring (the ones in the right next to the handset)
5) press # when finished with the line
6) repeat steps 2 through 5 for the remainder of the lines you wish to change
press #when finished.

next, the problem with the cordless not working has to do with the port programming, in default it assigns all ports as multiline sets.
To assign a SLT(single line telephone) port to the system while still in program mode dial #38 the screen should say slt dial type and then 16 0's.
0 = keyset 1=slt set
enter in all 16 digits followed by the # i.e.if your cordless is on port 7 it would look like 0000001000000000 #
lastly the phone that can no lnger recieve calls sounds like the do not disturb or DND has been pressed to stop the alarm from ringing. press the mute/dnd button (light should be off). to cancel an alarm press the ALM/SD button twice and then the hold button.
hope that helps out.

gambit3rogue

gambit3rogue

  • 106 Answers
  • Posted on May 20, 2009

SOURCE: audio problem. When I make/receive calls, other person cannot hear my voice.

This problem I've had myself But it will only solve the problem if your cell uses a sim card. When the sim cards go bad thats whats happens your hear them but they can't hear you or vice-versa.

Anonymous

  • 157 Answers
  • Posted on Jun 25, 2009

SOURCE: SciPhone I9

No Big Deal ! with Sciphone there is a repair solution for the problem you mentioned,but it requires a technical skills and equipments at least tork screwdriver and some microphone that you can change and soldering station !
Ready for that ?
or you can contact people at for solution
www.omnia-repair.com

Best Regards

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Related Questions:

0helpful
1answer

Will any other telephones work with Prostar 816 system?

I do not believe other phones will work properly go to ebay and buy the same phones if you need more they are cheap
3helpful
1answer

After a series of power outages and brown outs over the weekend, our system has lost all of the predialed #'s and only one phone in the whole office (10 phone) rings.

Sounds like the system defaulted programming.
Depending on the type of prostar 616 the only ringing station would be 1(or 21) with the porstar or 4(or 24) with the prostar plus.
To change the ringing on a prostar 816 you first need to be at a display set (doesn't matter what the extension number is).
with the handset down, enter #20 the screen should say MMC DISABLED
enter in 1 2 3 4 1 # (that enables programming)
enter in #62 the screen should say day ring assn
press the line you wish to program
press the buttons for the extensions that you wish to ring (the ones in the right next to the handset)
press # when finished with the line
repeat steps 2 through 5 for the remainder of the lines you wish to change
press # when finished.
To program system speed dial numbersyou need the customer programming enabled (see the first part of programing ringing)
press the ALM/SD button
dial the 2 digit speed dialcode 10-98
dial the telephone number to be stored in that speed dial bank
press ALM/SD to store the number
7helpful
3answers

My office has the Prostar 816 phone and the manual is not detailed at all.. I needed to know how to change the time (due to time change) Our manual says #55 etc etc... Help me please!

To change the time on a prostar 816 you first need to be at a display set (doesn't matter what the extension number is).
with the handset down, enter #20 the screen should say MMC DISABLED
1) enter in 1 2 3 4 1 # (that enables programming2.gif)
2) enter in #55 the screen should say YYMMDDWHHMM
3) enter in the year, month, day, day of the week, hours and minutes(the day of the week values are 1= mon. 2= tues. etc.)
press # when finished.
0helpful
1answer

Need to change the voice mail messages and don't know how.

for this problem and more view the attatched Video and there are plenty more helpful training tutorials on YouTube- search 'abbeytel' or visit www.abbeytelecom.com, I really hopes that this helps
0helpful
1answer

Does not ring

Hi Sandra, this sounds like your phone that is not ringing needs to be added to a group- I have sent you a video showing how to do this. go to www.abbeytelecom.com for more training videos relating to the Prostar 816
0helpful
1answer

Samsung 816 power outage dailing an outside line

First thing you should verify a dial tone on the fax machine. (use any analog phone)
If you have dial tone, press 9 and then a number
Second is it conected through tel. system? (did it have an internal extension) and there is no dial tone then your analog port may be fried. Call your telephone vendor. He should be able to help you.
You can purchase a manual for about 10 dollars
Email your system model number to sales at aaa-avad.com for further instructions
16helpful
1answer

Samsung prostar 816 plus system ringing problem

sounds like your having a couple of problems at the same time. the lines only ringing at station 1 is the default setting of the system my guess is that the time and date are also way off if thats the case.
To change the ringing on a prostar 816 you first need to be at a display set (doesn't matter what the extension number is).
with the handset down enter #20 the screen should say MMC DISABLED
1) enter in 1 2 3 4 1 # (that enables programming)
2) enter in #62 the screen should say day ring assn
3) press the line you wish to program
4) press the buttons for the extensions that you wish to ring (the ones in the right next to the handset)
5) press # when finished with the line
6) repeat steps 2 through 5 for the remainder of the lines you wish to change
press #when finished.

next, the problem with the cordless not working has to do with the port programming, in default it assigns all ports as multiline sets.
To assign a SLT(single line telephone) port to the system while still in program mode dial #38 the screen should say slt dial type and then 16 0's.
0 = keyset 1=slt set
enter in all 16 digits followed by the # i.e.if your cordless is on port 7 it would look like 0000001000000000 #
lastly the phone that can no lnger recieve calls sounds like the do not disturb or DND has been pressed to stop the alarm from ringing. press the mute/dnd button (light should be off). to cancel an alarm press the ALM/SD button twice and then the hold button.
hope that helps out.
0helpful
1answer

Some of the buttons don't work and the Hold function doesn't work

The Prostar 816 phone system can only use Prostar 816 phones. There is a rare larger Prostar system that can use other Prostar phones along with the 816 but typically was only installed in situations where more than 16 phones were needed. If you are looking at non-prostar phones like the Samsung DCS 12 then they certainly will not work.
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