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If you take off the top cover you might find that a drive belt that moves the tray is either off or broken. They are cheap to replace you just need to measure the diameter in MM and then enter "drive belt XXmm" into Google go for the nearest size to your measurement.
You should try unplugging the DVD player from its power source then plugging it back in. Now try to open it and if that doesn't work than you'll probraly have to take it apart to get the disk out but sometimes the DVD players can get worn out or if you have a cheaper DVD player it might just be freezing up on you. I have had these problems before. I just took the DVD player apart to get my disk and then trashed it.
if you look closely enough there is a small hole on almost any sound system if you do have one put a paper clip in there and wiggle it around a little bit youll hear a click and the system should eject the cd if not then the cd has jammed in there and shattered which means you will have to pay a profecional to take out the dvd and get the disc out. hope this helps and if not well i apologise
if this is a factory Ford unit then the load and unload mechanism has failed, a common problem, Ford doesn't sell any repair guides or parts to the public, so to get this player repaired u must pulll it out and send it into a Ford approved repair center.
If you still have a warranty left on your explorer you can go to any ford dealer and they will remove the player and send it for repair. If the unit can not be repaired they will send a new one and remove you DVD for you and mail it back
depends upon your level of expertise. you will probably need a small philips screwdriver. put the screws in a small dish, if need be, take notes of how it goes back together. i have done this type of thing before, just take time and don't strip the screw heads.
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