The feed roller was turning but the paper wasn't moving and so I kept getting an "out of paper message." The paper was actually getting caught on a small black piece in the back of the printer. I removed the black piece and the paper start to feed fine.
Remove the back access door (it just pops out... no screwdriver required). The black guide piece (2nd from left) is about the size of my little toe after I took it out. Use a flat head screw driver to pop it out... that should leave 3 black guide pieces left. Put the access door back on the printer and the problem should be solved.
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