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Make sure to clean/remove all the lint, thread, dust, etc. that may have built up in the bobbin area, around the feed dogs, and under the needle plate. Sometimes gunk build-up will prevent the hand wheel from turning. Remove the bobbin & bobbin case from the machine and the needle and see if the hand wheel will turn. If not, then it may be time for service.
The small box you will turn towards you while you hold the big handwheel. It might me very tight but it isn't going to break by turning hard. Tighten the small screw before you begin. When it is loose you can wind your bobbin.
You said the hand wheel barely moves. Is that all the time? If the hand wheel is hard to turn the motor is getting overloaded and is protecting itself by stopping and giving you the error message. You need to determine why the hand wheel is tight. There could be thread caught or something might need lube. These are non oiling needed machines however sometimes a linkage might need fresh lube.
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