SOURCE: Partner 18D System - Voicemail
Your telephone can be used on different Avaya phone systems and you can have different voice mail systems. They all program differently.
Someone should have administrative rights to the voice mail. They can delete voice mail boxes and create new ones or maybe just change the password. If you do not have a phone system administrator, you would need to determine what voice mail system and what phone system you have. All the manuals are available at www.avaya.com
Most likely you have a Partner ACS system but there are different versions. You could also use these phones on a Magix system and other Partner systems.
SOURCE: Lucent Partner 18D
Which voicemail do you have?
Partner Messaging?
Partner Voice Messaging?
Partner Mail VS?
SOURCE: disable the speaker button on a lucent partner 18d
It is not possible to diable the speaker phone but you can use the HFAI / Mute button to mute or unmute the spk. By default the spker phone is muted. Hope this helps.
SOURCE: Voicemail won't allow recording transfers back to receptionist!
Are the mailboxes set up?? What happens is a call goes to an extension, there is one program set to tell the system that if a call rings 4 times, go here(voicemail). Once it goes there, the voicemail system sees that there is or is not a mailbox matching that extension. If there is, the call goes to voicemail, if not, it transfers to the operator.
OR.....Does your system display the correct time? Its possible that the phone system lost its programming, and doesnt know where the voicemail is.
Both might need a professional tech on site...a bit too hard to help over a forum.
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