Before calling service technician, open following links for Rheem troubleshooting resources:
C2 11 is no ignition:
http://waterheatertimer.org/pdf/ErrorcodeTroubleshooting.pdfhttp://waterheatertimer.org/Troubleshoot-Rheem-Tankless-water-heater.htmlTankless water heater should have yearly maintenance that includes cleaning burner parts, with check of ignition parts, wiring, ignition sequence, gas supply, and bleed gas line if needed.
Chances are that your unit needs to catch up on maintenance.
Maintenance can also catch any condensation problems and make venting adjustments so parts are not degraded due to vent issues.
Tankless should also be delimed each year to preserve efficiency of heat exchanger.
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