Go to picture/video settings and make sure your screen size is set for 16:9 or wide screen ratio.............
If you have dish or cable go into menu settings and check and make sure the same is true
Sometimes on the remote there is a picture size/mode button you can press to change the screen size
Normal or Wide would be widescreen
Stretch is zoomed picture that fills the screen
Letterbox is the square box screen
It sounds like a picture setting problem to me
I would try those things first
I’m happy to assist further over the phone at
https://www.6ya.com/expert/robert_54ae41aaaffbab00
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