When I put in a new battery it worked, tried to reset it with a paperclip, the blue light will be on when plugged in with a very faint screen
SOURCE: Zen not working
You might just have to completely reformat and reset the OS/Firmware your player. Note: THIS WILL REMOVE ALL SONGS/VIDEOS/PICTURES FROM THE DEVICE! To reformat: 1. Hold the power switch in the ON position 2. Insert a paper clip into the RESET hole. 3. Continue holding the power switch ON until the Creative logo appears. 4. Select Format All from the Recovery Mode menu. 5. Select Reboot To reset the OS/Firmware: 1. Go to http://us.creative.com/support/downloads/ 2. Under Select Your Product select MP3 Players > ZEN > Zen Vision: M (either 30GB or 60GB model depending on what you have) 3. Select your operating system and Firmware from the File Type drop down box 4. Download the file from the next page to your Desktop 5. Agree to the stupid EULA and download the file 6. Connect the player to the computer 7. Once the player is recognized, run the .exe file 7. Follow the on-screen instructions If you are still having problems, or any of the above does not work as planned, let me know.
SOURCE: Reset button stuck
Firmware upgrade to resolve permanently (Creative website)
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
SOURCE: Creative Zen Vision M - Dead Machine
unfortunately,the best solution is to send it back to creative for them to check it out. this sometimes happens when the player has been unused for too long and battery "under charges", which there is a solution.but seeing as u used it under normal conditions,that cant be the problem
SOURCE: Won't turn on at all
did you try charging it?
or maybe you could try a diffrent USB plug inn.
SOURCE: Won't turn on
I had a similar problem with my Creative Zen V+ (8Mb) when the battery went. What worked for me might work for you:
- Plug it in and leave it on charge for a couple of days.
- Reset
- Power on.
The key thing seemed to be to get power in before trying to get it up and running.
I have used this tactic the other way around when it froze - leave it to power down for a couple of days, then recharge, then reset and power up.
So far, the Zen V+ has proved extremely resilient!
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