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Giving it a shot, hold on. Opening on bottom that goes between fridge and freezer always open its just a hole there. Took this acid panel off and coils are frozen. I think its the temp control, I changed it and I don't remember what its suppose to be set on
top freezer unit? coils could be frozen and passage to fridge blocked (that's how these work... cold flows down at rate determined by your fridge dial opening a little door). Empty the freezer and remove the rear panel. If you see lots of ice, your defrost element may be shot. Cheap online and fairly easy to replace.
There is a button on the lower part of the remote that is a "freeze" button, it will freeze the picture, or capture a still shot. Try pressing this button to "unfreeze" your picture.
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